Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Racine

Hillsboro,OR

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

27
27
years of professional experience

Work History

Bartender Shift Manager

TopGolf
06.2017 - Current
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Bar Manager

BossaNova Ballroom
10.2013 - 06.2022
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

General Manager

Malones Cafe & Bar
04.1997 - 05.2014
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Associate of Arts - Restaurant And Culinary Management

Swiss Hospitality Institute
Litchfield, CT
06.1997

Skills

  • Scheduling Staff
  • Menu Development
  • POS System Operation
  • Employee Coaching
  • Budget Management
  • Quality Control
  • Customer Service
  • Conflict Resolution
  • Problem Solving
  • Team Leadership
  • Time Management
  • Promotions and Events

Timeline

Bartender Shift Manager

TopGolf
06.2017 - Current

Bar Manager

BossaNova Ballroom
10.2013 - 06.2022

General Manager

Malones Cafe & Bar
04.1997 - 05.2014

Associate of Arts - Restaurant And Culinary Management

Swiss Hospitality Institute

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Shawn Racine