Shawn Randolph
Balch Springs,TX
Summary
Dynamic professional with extensive experience at Envoy Airlines, excelling in ramp service and aircraft marshalling. Proven problem-solver, enhancing operational efficiency and safety compliance. Skilled in loading and unloading while ensuring top-notch customer service. Committed to maintaining high standards in baggage handling and ground support services.
Overview
22
22
years of professional experience
Work History
Ramp Agent
Envoy Airlines
11.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Checked cargo and baggage for security to meet TSA regulations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Customer Service Manager
Walmart
04.2012 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Installer
Hawthorne Heating and Air
05.2003 - 04.2012
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Education
Na - Transportation
ATDS
Prairie.Hill Texas09.2003
Diploma - Regulatory Affairs
Bryan Adams High Aschool
Dallas, TX05.1991
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Customer service
- Marshaling aircraft
- Safety procedures
- Aircraft tug operation
- Safety procedures compliance
- Baggage handling
- Ramp security
- Crew assistance
- Pushback and towing
- Baggage tag checks
- Load planning
- Load planning communication
- Dependable and responsible
- Ground support services
- Security awareness
- Airfield safety regulations
- Aviation regulations
- Weight/balance loading
- Ground support equipment operation
- Hazardous materials handling
- Live cargo handling
- Passenger assistance
- Ramp checklist completion
- Aircraft restocking
- Special needs travelers
- Aircraft sanitation
Timeline
Ramp Agent
Envoy Airlines
11.2023 - Current
Customer Service Manager
Walmart
04.2012 - 10.2019
Installer
Hawthorne Heating and Air
05.2003 - 04.2012
Na - Transportation
ATDS
Diploma - Regulatory Affairs
Bryan Adams High Aschool
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