Shawn Randolph
Balch Springs,TX
Summary
Dynamic professional with extensive experience at Envoy Airlines, excelling in ramp service and aircraft marshalling. Proven problem-solver, enhancing operational efficiency and safety compliance. Skilled in loading and unloading while ensuring top-notch customer service. Committed to maintaining high standards in baggage handling and ground support services.
Overview
22
22
years of professional experience
Work History
Ramp Agent
Envoy Airlines
Evansville, IN
11.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Checked cargo and baggage for security to meet TSA regulations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Customer Service Manager
Walmart
Balch Springs, TX
04.2012 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Installer
Hawthorne Heating and Air
Dallas, TX
05.2003 - 04.2012
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Education
Na - Transportation
ATDS
Prairie.Hill Texas09.2003
Diploma - Regulatory Affairs
Bryan Adams High Aschool
Dallas, TX05.1991
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Customer service
- Marshaling aircraft
- Safety procedures
- Aircraft tug operation
- Safety procedures compliance
- Baggage handling
- Ramp security
- Crew assistance
- Pushback and towing
- Baggage tag checks
- Load planning
- Load planning communication
- Dependable and responsible
- Ground support services
- Security awareness
- Airfield safety regulations
- Aviation regulations
- Weight/balance loading
- Ground support equipment operation
- Hazardous materials handling
- Live cargo handling
- Passenger assistance
- Ramp checklist completion
- Aircraft restocking
- Special needs travelers
- Aircraft sanitation
Timeline
Ramp Agent
Envoy Airlines
11.2023 - Current
Customer Service Manager
Walmart
04.2012 - 10.2019
Installer
Hawthorne Heating and Air
05.2003 - 04.2012
Na - Transportation
ATDS
Diploma - Regulatory Affairs
Bryan Adams High Aschool