Shawn Reeves
Austin
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR Talent Development Project Manager
Comerica Bank
07.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed the internal people, processes, and vendors for flawless execution of 50+ concurrent talent and development instructional design and development projects at any given time with 95% of projects completed on time and within budget 100% of the time.
- Established and maintained comprehensive project documentation to ensure project teams and stakeholders are continually updated on project timelines and statuses.
- Managed the implementation of the Comerica Career Center in less than 30 days to support colleagues by providing resources that focus on their strengths, goals, and career success to in preparation of impending merger.
- Managed a vendor in support of learning programs coming in 20% under budget each year.
- Managed the design, development and implementation of product training to help our business partners achieve better results as measured by an average of 4.7 out 5 course satisfaction rating and level three proficiency results of 95%.
- Implemented a new project management tool increasing team efficiency in managing training requests and projects by 30%.
- Developed standardized processes and guidelines for new project management tool ensuring 100% consistency in project details and reporting.
Learning and Development Consultant
Comerica Bank
08.2018 - 07.2023
- Cultivated a culture of continuous learning through the promotion of growth mindset practices.
- Optimized learning experiences with customized training materials tailored to individual needs.
- Delivered impactful training sessions utilizing diverse instructional techniques and multimedia tools.
- Developed scalable e-learning solutions to accommodate geographically dispersed learners efficiently.
- Provided effective learning and development leadership, consulting, design and development for strategic projects
- Led a strategic direction team that was responsible for communicating and marketing learning opportunities, supported department award submissions and the Year of Development program.
- Partnered with a vendor to create key role curriculum maps that provide a career path and facilitate alignment of learning to skills, competencies, tasks, outcomes, and goals.
- Managed the design, development and implementation of small business loans training program that was completed on time, under budget and resulted in a 45% increase in quality small business loan applications which was the highest in 4 years.
- Managed the design, development and implementation of the consumer cards training program that was completed on time, under budget and resulted in a 60% increase in cards booked and 60% increase in card activations.
- Managed the design, development and implementation of small business cards training program that was completed on time and under budget and resulted in a 50% increase in cards booked and 50% increase in card activations.
- Designed, configured and launched a Sales and Products College SharePoint pages on the Corporate University site to provide a central location for role related training, tools and resources.
- Created an evaluation plan, collected results and analyzed data for the Product College to determine success of the program measured by an average of 4.7 out of 5 course satisfaction rating and 95% proficiency after training.
- Designed, developed and implemented Salesforce training for the each for all revenue lines of business which helped with new colleague onboarding and speed to proficiency.
- Led monthly meetings with our Products and Solutions advisory council consisting of senior leaders and working team consisting of product managers throughout the bank to communicate progress on all projects.
- Created presentations and lead monthly meetings with senior leaders and product managers to provide project statuses, course assignments and completions, evaluation results and metrics to demonstrate alignment with our Product College goals and strategy.
- Managed the implementation of the Products and Solutions College on Comerica University with the launch of 45 courses delivered over three years 100% on time and under budget by providing strategy, instructional design, project management and vendor management support.
- Created communication plans and wrote communications in support of new learning programs to increase awareness, registrations and completions.
- Designed, developed and implemented the Treasury Management Officer curriculum to provide a roadmap for new colleagues for consistency and increased speed to proficiency.
Learning and Development Resource Consultant
Comerica Bank
08.2016 - 08.2018
- Establish, document, and maintain the HR Corporate Learning departments’ learning methodologies, standards, processes, and governance to ensure consistency within the department.
- Managed operational risk to minimize the occurrence and impact of errors or other risk exposures.
- Coached HR Corporate Learning colleagues with the use of ADDIE to increase their skills as learning professionals, to better position them as strategic partners, so that effectiveness is measured by client satisfaction.
- Developed and delivered ADDIE training sessions to the Comerica Learning Community that provided tools, techniques, and discussions around best practices and guidelines for administering the ADDIE methodology toward building high-quality and consistent content.
- Provided quality assurance reviews of enterprise learning programs to ensure standards were applied and we provided a consistent professional level of deliverables 100% of the time.
- Provided project management services for enterprise learning programs to ensure projects were completed on time and within budget.
- Partnered with development managers to design cost-effective learning solutions by optimizing budgets, reallocating spends and providing expert recommendations that aligned with business goals that delivered maximum value.
- Consult with learning development team members on instructional design, development, and evaluation best practices to ensure standards and consistency were met.
Learning Consultant and Instructional Designer
Comerica Bank
10.2014 - 08.2016
- Managed a vendor in support of learning programs coming within budget 100% of the time.
- Designed and developed internal tools, processes, and procedures for the organization including the style guide, front-end analysis processes, and design and development templates to ensure 100% quality and consistency in all deliverables.
- Measured learning impact to the organization including developing evaluations, managing the delivery of the evaluations, measuring impact based on evaluation results, and sharing learning metrics with Retail Bank partners and leaders.
- Served as virtual team lead to provide guidance to Training Officers and Training Managers and approve design work to ensure 100% quality and consistency.
- Managed project teams including managing the learning aspect of large-scale corporate-wide projects, retail-only initiatives, in-house initiatives, and vendor-developed projects.
- Designed and developed performance-based instructor-led, e-learning, and virtual-led training courses and materials to support new hire on-boarding, sales processes, product, compliance and regulatory changes, industry changes, and any additional business needs.
- Served as a learning consultant by conducting needs analysis with key stakeholders to determine and recommend appropriate needs-based training solutions to close business gaps.
- Performed life-cycle maintenance on all courses developed.
- Assessed and recommended software and vendors for business progression.
- Managed Comerica’s Learning Management System for all Skills Development courseware.
Instructional Designer
Comerica Bank
05.2008 - 10.2014
- Managed the redesign of the teller training for Retail Bank to ensure 100% consistency in each market and decrease training time by at least 5 days in each market with a 90% proficiency on the job within the first 90 days.
- Created communication plans and communications to support sales process, product launches, compliance and regulatory changes to increase awareness throughout the Retail Bank.
- Prepared and delivered quarterly communications and presentations for senior leaders to provide metrics to demonstrate training results.
- Lead quarterly organizational meetings to discuss maintenance strategies, gather feedback and recommendations on course and curriculum enhancements, and ensure 100% consistency in all markets.
- Served as a leader on the ADDIE (Analysis, Design, Development, Implementation, Evaluation) Team to establish standard processes, procedures, tools, and templates to be used by all learning teams throughout the bank to ensure quality and consistency.
- Designed and developed internal tools, processes, and procedures for the organization such as style guide, compliance and legal review process, front-end analysis process, and design and development templates to ensure high quality and consistency in all learning projects 100% of the time.
- Conducted walkthrough of critical learning programs with senior executives to gain support by demonstrating how the programs meet business goals and deliver results for the Retail Bank.
- Conducted front-end analysis with key stakeholders to determine and recommend the appropriate training solutions.
- Designed and developed performance-based instructor-led and web-based training for the Retail Bank.
- Project managed small to large development projects that include internal, vendor, and contractor resources.
- Designed and evaluated Levels of Evaluation on courses and curriculums launched to track and measure results.
- Managed the LMS (Learning Management System) for all instructor-led courses and curriculums.
Education
Bachelor of Arts - Communications/Public Relations
The University of Texas At Arlington
Arlington, Texas, TXSkills
- Project Management
- Leadership
- Communication
- Problem Solving
- Organizational Skills
- Team Management
- Time Management
Accomplishments
- Saved the company $[Amount] over [Number] years by implementing a successful productivity improvement plan.
- Completed the [Project name] Project on time and $[Amount] under budget.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CAPM - Certified Associate in Project Management - In Progress
- ATD Project Management Certification
- ATD Designing Learning Certification
Timeline
HR Talent Development Project Manager
Comerica Bank
07.2023 - Current
Learning and Development Consultant
Comerica Bank
08.2018 - 07.2023
Learning and Development Resource Consultant
Comerica Bank
08.2016 - 08.2018
Learning Consultant and Instructional Designer
Comerica Bank
10.2014 - 08.2016
Instructional Designer
Comerica Bank
05.2008 - 10.2014
Bachelor of Arts - Communications/Public Relations
The University of Texas At Arlington