Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Reidel

Bloomington,IL

Summary

Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs.

Overview

32
32
years of professional experience

Work History

Customer Service Coordinator

Ryder Transportation
03.2012 - 04.2017
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Took ownership of customer issues and followed problems through to resolution.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Parts Manager

Suds Mercedes Benz Volvo Subaru Lincoln
08.2006 - 01.2012
  • Ordered parts for customers, repair shops, and service departments for use in auto equipment.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.

Fleet Auto Maintenance Manager

Hertz Rental Car
05.2005 - 05.2008
  • Managed incoming and outgoing Automobiles in fleet.
  • Provided damage estimates on customer collision or mechanical repairs and scheduled with local vendors.
  • Monitored inventory with locations to minimize non revenue units.


Fixed Operations Director

Bill Abbott GM Chrysler
10.1999 - 05.2005
  • Monitored financial performance through daily reports.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Directed fixed operation group, driving service excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.

Fixed Operations Director

Continental Limited Nissan Subaru Saturn
10.1989 - 09.1999
  • Monitored financial performance through daily reports.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Cultivated strong internal, customer and manufacturer relationships.
  • Supervised mechanics, service advisors and sales personnel.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Assistant Service Manager

Twin City Honda
10.1987 - 10.1989
  • Met with customers to discuss service needs and offer available solutions.
  • Followed up with customers during and after installations to verify satisfaction.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Service Advisor

Continental Motors Nissan Subaru
05.1985 - 10.1986
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Education

No Degree -

Parkland College
Champaign, IL

High School Diploma -

Monticello High School
Monticello, IL
05.1981

Skills

  • Staff Management
  • Inventory management and Returns Policy Familiarity
  • Conflict Resolution Techniques
  • Customer Service Excellence

Timeline

Customer Service Coordinator

Ryder Transportation
03.2012 - 04.2017

Parts Manager

Suds Mercedes Benz Volvo Subaru Lincoln
08.2006 - 01.2012

Fleet Auto Maintenance Manager

Hertz Rental Car
05.2005 - 05.2008

Fixed Operations Director

Bill Abbott GM Chrysler
10.1999 - 05.2005

Fixed Operations Director

Continental Limited Nissan Subaru Saturn
10.1989 - 09.1999

Assistant Service Manager

Twin City Honda
10.1987 - 10.1989

Service Advisor

Continental Motors Nissan Subaru
05.1985 - 10.1986

No Degree -

Parkland College

High School Diploma -

Monticello High School

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Shawn Reidel