Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Reilly

Bellevue,Washington

Summary

Motivated with a high desire to succeed, armed with a degree in Communication and growing technical sales experience with the ability to combine technical expertise with professional yet acute customer interaction to show value and assist in product selection/onboarding. Possessing excellent organizational skills, including prioritization and time management along with strong interpersonal, written, and verbal communications skills.

Overview

5
5
years of professional experience

Work History

Customer Success Associate

Foursquare
Seattle, WA
03.2022 - Current
  • Developed and maintained relationships with clients to ensure their satisfaction with the services provided.
  • Coordinated the funding and pixel implementation of multi-partner campaigns through communication with agencies.
  • Created and consolidated campaign insights post flight to emphasize successes and areas of potential growth.
  • Worked internally with multiple teams to guarantee smooth campaign setup with clients

Market Development Representative

DocuSign
Seattle, WA
08.2021 - 02.2022
  • Cold called as many as 75 potential clients each day and used consultative sales techniques to secure a sufficient flow of qualified opportunities that will influence the sales pipeline
  • Prospect targeted accounts with innovative approaches for the healthcare & life sciences vertical for the major account's territory
  • Gain valuable experience prioritizing a high volume of interest and framing technical conversations for my account executives to close

Key Accomplishments:

-103% Quota Attainment - Q3 FY22

Sales Development Representative

DocuSign
Seattle, WA
05.2020 - 07.2021
  • Sourcing and developing prospects leading to customers striving towards the education of clients and long-term customer loyalty
  • Understand timing of sales for handing off clients to ensure smooth transitions
  • Documented outreach calls and follow-up contacts in CRM system to establish record of interactions
  • 125 calls per day

Key Accomplishments:

-112% quota attainment over 12 months leading to promotion

Sales Consultant

OfficeSpace.com
Seattle, WA
02.2019 - 03.2020
  • Provided information on appropriate products and services meeting customers' needs.
  • Listened to customers to understand needs and refer to optimal services.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.

Education

Bachelor of Arts - Strategic Communication

Washington State University
Pullman, WA
02.2018

Skills

  • CRM Software - Salesforce, Outreach, Asana
  • LinkedIn Sales Navigator/ZoomInfo
  • Highly efficient in Microsoft Excel
  • Presentation, Decks and Quarterly Metrics
  • Account/Relationship Management
  • Customer Service
  • Pixel Implementation/Ad Operations
  • Internal/External Communication Skills

Timeline

Customer Success Associate

Foursquare
03.2022 - Current

Market Development Representative

DocuSign
08.2021 - 02.2022

Sales Development Representative

DocuSign
05.2020 - 07.2021

Sales Consultant

OfficeSpace.com
02.2019 - 03.2020

Bachelor of Arts - Strategic Communication

Washington State University
Shawn Reilly