Summary
Overview
Work History
Education
Skills
Timeline
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Ty-Ron Brown

Schenectady

Summary

Dynamic and tenacious representative skilled at cultivating strong customer relationships, bridging the gap between client needs and organizational goals to drive successful deals. Effective communicator dedicated to enhancing customer satisfaction through tailored service solutions.

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

20
20
years of professional experience

Work History

Rep 3 Account Management Specialist

Spectrum
01.2023 - 06.2025
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Lead CSA - Lead Customer Service Associate

Best Cleaners
02.2016 - 03.2020
  • Greet customers and help with drop off and pick ups of dry cleaning. Scan all items of clothing into the pos system. Assemble and put away all items of clothing. Maintain shop cleanliness.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Connected with customers by listening to concerns and answering questions.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Analyzed customer feedback to identify areas for improvement.

Promotions Manager

Plaine and Son Inc.
04.2015 - 01.2018
  • Repair, assemble, and sell bikes. Greet and help customers with purchases or questions. Maintain shop cleanliness. Manage a team of sales professionals and promote the company on social media.
  • Collaborated with sales staff to plan campaigns.
  • Wrote engaging and creative press releases for each promotion.
  • Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
  • Identified interested and qualified customers to provide potential customers with additional information regarding product.
  • Identified potential marketing opportunities to increase brand awareness.

Customer Service Representative

Lowe's
02.2014 - 01.2015
  • Provide customer service for the inside/outside lawn and garden center. Answer any questions from customers while providing the most accurate answer as possible, both in person and by phone. Maintain department cleanliness.

Education

Toyota tech cert - Toyota automotive technician

Clearfield job corps
Clearfield, UT
12.2007

Automotive tech cert - Automotive technician

Glenmont job corps
Glenmont, NY
10.2006

Skills

  • Efficient learner
  • Customer-focused telephone support
  • Requirements assessment
  • Quality improvement
  • Document management
  • Client account management
  • Effective issue resolution skills
  • Customer service expertise
  • Proficient in order issue management
  • Building client rapport
  • Support resolution skills
  • Sales assistance

Timeline

Rep 3 Account Management Specialist

Spectrum
01.2023 - 06.2025

Lead CSA - Lead Customer Service Associate

Best Cleaners
02.2016 - 03.2020

Promotions Manager

Plaine and Son Inc.
04.2015 - 01.2018

Customer Service Representative

Lowe's
02.2014 - 01.2015

Automotive tech cert - Automotive technician

Glenmont job corps

Toyota tech cert - Toyota automotive technician

Clearfield job corps

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Ty-Ron Brown