Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shawn Robinson

New York,NY

Summary

Proven track record in enhancing customer experiences and streamlining operations, notably at work. Expert in customer service and problem-solving, with proper training we excel in teamwork and maintaining high cleanliness standards. Demonstrated ability to improve efficiency and support sales goals, making myself a reliable asset to any team. Friendly Day Porter with commitment to delivering excellent guest experiences. Takes thorough approach to cleaning and maintaining properties. Detail-oriented Porter with 3 years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety.

Overview

8
8
years of professional experience

Work History

Porter

Gothem Hall
09.2022 - Current
  • Communicated with coworkers and managers about completed duties.
  • Maintained strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Maintained building exteriors for professional, clean presentation standards.
  • Stored supplies safely and securely to prevent theft and damage.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
  • Improved room availability times with swift and accurate delivery of guest belongings to rooms.
  • Supported room service operations, ensuring timely delivery of food and beverages to guests.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Sales Associate

Freeze Frame Inc
03.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

Macy's Santaland
11.2016 - 12.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Institute For Collaborative Education
New York, NY

GED -

Long Island Business Institute
New York, NY

Skills

  • Customer Service
  • Strong Work Ethic
  • Problem-Solving
  • General Labor
  • Safety awareness
  • Worksite safety
  • Heavy Lifting
  • Cleanliness and hygiene
  • Punctual and Dependable
  • Reliability and punctuality
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Time Management

Accomplishments

  • Supervised team of 12 staff members.
  • Achieved lead houseman through effectively helping with VIP clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Porter

Gothem Hall
09.2022 - Current

Sales Associate

Freeze Frame Inc
03.2017 - 01.2019

Sales Associate

Macy's Santaland
11.2016 - 12.2018

Institute For Collaborative Education

GED -

Long Island Business Institute

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Shawn Robinson