Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Robrahn

Burleson,Texas

Summary

Seasoned professional with a proven track record at Hyatt, adept in persuasive communication and effective issue management. Spearheaded customer satisfaction initiatives, enhancing service delivery through innovative conflict resolution and CRM software mastery. Excelled in mentoring, showcasing a service-oriented mindset and assertiveness, significantly contributing to team success and customer retention. Driven to go above and beyond requirements to satisfy customers and promote loyalty. Proficient in building long-lasting relationships and utilizing consultative sales techniques. Bilingual fluency.

Overview

10
10
years of professional experience

Work History

Customer Advocate and Resolution Expert

Hyatt
Omaha, NE
04.2018 - Current
  • Cultivated positive relationships with customers to help meet satisfaction scores and guests obtain best possible care.
  • Documented all information related to each case including assessments, interventions, referrals.
  • Developed and implemented effective case reviews for guests based on needs and preferences.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Input and confirmed reservations for guests.
  • Responded to and resolved guest issues or complaints.
  • Responded promptly to guests' requests while adhering to brand standards guidelines.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Built and maintained productive relationships with employees.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored guest feedback and resolved any issues or complaints in a timely manner.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Implemented new processes or procedures based on industry best practices.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Owner / Operator Construction

SNK Texas Construction
Burleson, TX
08.2014 - 03.2018
  • Managed daily operations of business, including hiring and training staff.
  • Developed and implemented successful sales strategies to meet business goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created marketing campaigns to attract new customers.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Ensured compliance with local, state, and federal regulations.
  • Implemented quality assurance processes to ensure product excellence.

Education

GED -

Kennedale High School
Kennedale, TX
06-1990

Skills

  • Persuasive communication
  • Data entry skills
  • Effective Issue Management
  • Inventory control
  • Resolving conflicts
  • CRM software
  • Renewal opportunities
  • Service-oriented mindset
  • Data entry
  • Educating customers
  • Upselling strategies
  • Conflict resolution
  • Retention strategies
  • Document review skills
  • Issue research
  • Customer services
  • Assertiveness

Timeline

Customer Advocate and Resolution Expert

Hyatt
04.2018 - Current

Owner / Operator Construction

SNK Texas Construction
08.2014 - 03.2018

GED -

Kennedale High School

Similar Profiles

CREATE PROFILE
Shawn Robrahn