Shawn Roche
Chula Vista,CA
Summary
Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Well-versed in communicating and highly experienced in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Saleclerk
Navy Exchange
San Diego, CA
10.2005 - 12.2018
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat cistomer area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including creating schedules, scanning and copying documents when necessary.
Education
Bachelor of Arts -
San Diego State University
San Diego, CA05-2026
Associates Degree of Arts - Liberal Arts & Sciences | Language Arts & Humanities
San Diego City College
San Diego, CA05.2023
Some College (No Degree) - Digital Photography
The Art Institute of California
San Diego, CA03.2019
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA01.2005
Skills
- Active Listening
- Team Building
- Supervision & Leadership
- Organizational Skills
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Problem-Solving
- Written and Verbal Communication
- Organizing Findings
- Good Work Ethic
Additional Information
- Awards and Acknowledgements , Dean’s List Recipient | 2019-2020 GPA 3.75
Timeline
Saleclerk
Navy Exchange
10.2005 - 12.2018
Bachelor of Arts -
San Diego State University
Associates Degree of Arts - Liberal Arts & Sciences | Language Arts & Humanities
San Diego City College
Some College (No Degree) - Digital Photography
The Art Institute of California
High School Diploma -
Bonita Vista Senior High School