SHAWN RODRIGUEZ
Queens,NY
Summary
Results-driven professional with a strong track record in workplace operations and team management. Experienced in leading cross-functional teams to deliver exceptional hospitality and create memorable experiences. A self-starter with a keen eye for detail and a proven ability to drive efficiency and collaboration across all levels. Demonstrated success in facilities operations and fostering a culture of excellence and teamwork.
Overview
6
6
years of professional experience
Work History
Senior Workplace Ambassador
JLL
05.2024 - Current
- Lead a team of 5 direct reports, providing strategic direction to enhance workplace experiences and engagement across Fitch Ratings' NAM portfolio. Streamlined workflows and identified value added opportunities, driving increased employee satisfaction.
- Manage facilities operations for the New York offices, including procuring quotes for office furniture and equipment, overseeing office repairs, scheduling preventative maintenance, supporting office restacks, and fostering positive relationships with landlord/vendors.
- Created and implemented playbooks and standard operating procedures for key office programs, such as food/beverage, office material purchasing, tech enablement and system Corrigo ticketing system management, increasing operational efficiency.
- Serve as the primary contact for visitors, employees, and guests, ensuring a positive first impression. Provide information on conference rooms, departmental locations, office amenities, and building policies, increasing workplace engagement and experiences in the process.
- Conduct daily site walkthrough to ensure compliance with health and safety standards. Maintaining first aid kits and safety information, contributing to a safer workplace and reduction of incidents.
- Oversaw mailroom operations and logistical support for New York and London offices, streamlining workflows to enhance efficiency and reducing internal communication turnaround time and significantly improving service delivery.
Workplace Ambassador - Team Lead
Accenture
03.2022 - 05.2024
- Led a dynamic team of 15 individuals by optimizing workflow efficiency across nine floors and elevating team collaboration by 30%
- Operated with full autonomy as Workplace Ambassador - Team Lead, leveraging critical thinking skills to implement process improvements, resulting in a 20% increase in team efficiency, while praised for articulate communication, fostering a 25% improvement in cross-functional collaboration across all organizational levels
- Presented at over 50 informational sessions for new joiners, garnering a 95% positive feedback rate on the clarity and effectiveness of communication
- Spearheaded transformative engagement strategies on Yammer, driving a significant increase in collaboration and communication across both local and global offices at Accenture, fostering a more connected and vibrant professional community
- Designed an engaging onboarding program, incorporating mentorship initiatives, and leveraging interactive technologies for a positive experience
- Strategically developed schedules for visiting managers, leading to a 20% improvement in their overall productivity and satisfaction
- Managed diverse responsibilities such as catering coordination, provision of office materials, A/V oversight, and personalized tours, demonstrating an unwavering commitment to exceeding client needs and ensuring an unparalleled level of service
Workplace Ambassador
Cushman & Wakefield
07.2021 - 02.2022
- Responsible for the workplace oversight of LinkedIn's Empire State Building HQ, acting as the primary point of contact for employee and guest inquiries.
- Supported janitorial staff in ensuring workplace stations were tidy and that immediate requests were escalated, resulting in an increase in employee satisfaction.
- Supported post-pandemic RTO requirements, ensuring employees were in compliance with social distancing and mask protocol, constantly cleaning surfaces to ensure safety needs were kept in top priority.
- Developed relationships with the MAC team in support of change management efforts, working to adjust neighborhood seatings when needed.
- Managed administrative tasks with precision, ensuring a 30% increase in office efficiency and accuracy
- Earned trust in managing high-sensitivity documents, maintaining 100% confidentiality and compliance
- Proactively identified and resolved potential issues during site walk throughs, resulting in a 30% reduction in escalations.
Concierge
Siren Management
06.2019 - 02.2020
- Deliver personalized and anticipatory concierge services in a 9-story, 18-unit residential building by building strong relationships with residents and understanding their individual needs
- Efficiently manage front desk operations, warmly welcoming residents and guests, promptly addressing inquiries, and ensuring seamless handling of package deliveries through meticulous organization
- Implement and maintain stringent security protocols by consistently monitoring access points, verifying identities, and proactively addressing any security concerns to uphold resident safety
- Streamline communication and coordination with vendors, contractors, and service providers to promptly address resident requests, ensuring a smooth and efficient resolution process
- Function as a knowledgeable resource for residents, offering tailored assistance with local recommendations, reservations, and community information, fostering a sense of community and neighborly support
- Collaborate closely with maintenance staff to proactively monitor and report building maintenance issues, ensuring a visually appealing and well-maintained living environment for residents
- Address resident concerns and complaints with an initiative-taking and empathetic approach, utilizing strong critical thinking skills to promptly resolve issues and maintain a positive and harmonious living atmosphere
Education
Bachelor of Science - Business Administration And Management
SUNY College At Plattsburgh
Plattsburgh, NYSkills
Microsoft Office
Corrigo
Facilities Management
Workplace Operations
Hospitality
Vendor Management
Team Management
Guest Experience
Timeline
Senior Workplace Ambassador
JLL
05.2024 - Current
Workplace Ambassador - Team Lead
Accenture
03.2022 - 05.2024
Workplace Ambassador
Cushman & Wakefield
07.2021 - 02.2022
Concierge
Siren Management
06.2019 - 02.2020
Bachelor of Science - Business Administration And Management
SUNY College At Plattsburgh
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