Summary
Overview
Work History
Education
Skills
Timeline
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SHAWN RODRIGUEZ

Queens,NY

Summary

Employee experience and workplace operations professional with a proven ability to create engaging, efficient, and high-performing workplace environments. Adept at leading cross functional teams, optimizing office operations, and fostering a culture of hospitality and collaboration. Passionate about enhancing employee engagement through seamless workplace experiences, vendor management, and event execution.

Overview

4
4
years of professional experience

Work History

Senior Workplace Ambassador

JLL
06.2024 - 02.2025
  • Led and mentored a team of 5 workplace ambassadors, optimizing workplace operations across Fitch Ratings' NAM portfolio. Implemented process improvements that reduced service response time by 30% and increased employee satisfaction scores by 25%
  • Served as the primary workplace point of contact, supported over 550 employees and stakeholders by proactively addressing workplace needs. Anticipate d and managed VIP visits, ensuring a seamless experience for over 10 high profile guests per month
  • Oversaw the daily operations of the 140,000 square foot office space and neighboring offices as well, ensuring cleanliness, organization, and full supply readiness. Streamlined mail and package processing, reducing delivery resolution time by 30%
  • Developed and standardized SOPs, enhancing efficiency across workplace programs, including food and beverage, office supplies. and the Corrigo ticketing system. Reduced procurement time by 35% and improved service ticket resolution by 25%
  • Managed logistics for over 60 meetings per month, ensuring seamless execution and stakeholder satisfaction. Proactively oversaw meeting room setup, cleanliness, and AV troubleshooting, reducing tech enablement issues by 15% and improving event feedback by 65%
  • Performed daily site inspections to ensure compliance with health and safety standards. Implemented proactive safety measures that reduced workplace incidents by 15% and increased emergency preparedness
  • Oversaw maintenance and vendor coordination, reducing resolution times for facility issues by 65%. Successfully managed annual inspections, ensuring 100% compliance with regulatory requirements and workplace security standards
  • Directly managed workplace operations across three NYC offices, conducting weekly site visits to uphold corporate standards and oversee facilities projects. Ensured compliance with workplace requirements and accelerated project completion by providing hands-on leadership.
  • Managed end-to-end office restacks, coordinating with various vendors and cross functional teams to ensure seamless department relocations. Secured vendor proposals for new equipment and implemented a maintenance plan, reducing downtime by 15% and improving asset longevity

Workplace Ambassador - Team Lead

Accenture
03.2022 - 05.2024
  • Managed and mentored a 15-member team, overseeing workplace operations across a nine floors, occupying 750,000 square feet. Implemented process improvements that boosted efficiency by 30% and enhanced team collaboration
  • Spearheaded workflow optimizations and strategic initiatives, leading to a 20% increase in team efficiency and 25% boost in cross functional team collaboration
  • Led 50+ onboarding sessions, equipping new hires with workplace knowledge and resources, earning a 95% satisfaction score for clarity and effectiveness
  • Spearheaded transformative engagement strategies on Yammer, driving a significant increase in collaboration and communication across both local and global offices at Accenture, fostering a more connected and vibrant professional community
  • Designed and executed employee engagement initiatives on Yammer, increasing workplace collaboration by 35% and strengthening connectivity across local and global teams
  • Orchestrated 12 team building events annually, strengthening team morale and increasing employee engagement. Partnered with leadership to implements cultural initiatives, ensuring consistent workplace engagement
  • Oversaw catering, office material logistics, and A/V operations, ensuring 100% seamless execution of workplace services. Provided over 100 personalized office tours to enhance the employee and client experience

Workplace Ambassador

Cushman & Wakefield
07.2021 - 02.2022
  • Supported workplace operations for LinkedIn's 200,000 square foot Empire State Building HQ, serving as the primary contact for over 2,000 employees and guests, ensuring seamless workplace experiences.
  • Partnered with janitorial staff to maintain a clean and organized workspace across 15 floors, improving employee satisfaction scores by 20% and reducing workplace-cleanliness related complaints by 15%.
  • Facilitated LinkedIn's Return-to-Office transition, ensuring 100% compliance with social distancing and masking protocols. Implemented proactive cleaning measures that contributed to a 80% reduction in workplace health concerns.
  • Collaborated with the Moves, Adds, and Changes (MAC) team to support the distribution of property left behind during COVID office closure.
  • Led administrative operations, optimizing workflows and increasing office efficiency by 30%, ensuring timely execution of daily office requests.
  • Handled highly sensitive workplace documents with 100% compliance, ensuring confidentiality and adherence to company security protocols.
  • Conducted daily site inspections, proactively resolving issues and reducing maintenance escalations by 30%, improving overall workplace functionality.

Education

Bachelor of Science - Business Administration And Management

SUNY College At Plattsburgh
Plattsburgh, NY

Skills

  • Employee Experience and Engagement
  • Workplace Strategy and Operations
  • Change Management
  • Vendor and Stakeholder Management
  • Corporate Hospitality and Events
  • Process Improvement
  • SOP Development
  • Microsoft Office

Timeline

Senior Workplace Ambassador

JLL
06.2024 - 02.2025

Workplace Ambassador - Team Lead

Accenture
03.2022 - 05.2024

Workplace Ambassador

Cushman & Wakefield
07.2021 - 02.2022

Bachelor of Science - Business Administration And Management

SUNY College At Plattsburgh

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