Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Rogers

Port Wentworth,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Field Manager

Pastel Painting Inc
11.2022 - 06.2023
  • Collaborated with multiple managers to meet operational deadlines.
  • Performed quality control inspections on phases of field operations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained schedule of up to 16 service calls.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Processed timecards and payroll data for team of employees.

Leasing Specialist

Continental Realty Corporation
03.2022 - 11.2022
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Set appointment times for individuals to tour facilities and see available units.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Regularly inspected curb appeal of facilities to keep property great shape.
  • Collected, completed and processed lease applications.
  • Kept accurate records of all resident and tenant correspondence.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Invited prospects to fill out application upon completion of property tour.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Performed background checks on over 20 apartment applicants.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Front Desk Medical Receptionist

Pediatric Associates of Savannah
05.2018 - 03.2022
  • Responsible for patients, in take appointment scheduling and canceling
  • Process and verify health insurance to determine patients eligibly
  • Consult with customers on payment options, services, and coverage
  • Ensure files are properly documented prior to seeing physician
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for 10-physician Pediatric for kids medical facility, scheduling appointments, and handling patient inquiries

Accounting Assistant

Step One Auto
10.2018 - 11.2020
  • Processed payments and documents such as invoices, employee reimbursements, and financial statements
  • Post financial data to accounts and processed payments for external customers
  • Participate in monthly, quarterly, and annual audits
  • Handle communication between organization and client billing issues, payment issues, etc
  • Updated internal accounting database and spreadsheets
  • Managed inventory records
  • Reconciled accounts and processed bank deposit
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained records by imaging invoices, debits, and credits.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment
  • Prepared vendor invoices and processed incoming payments
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Updated accounting ledgers and journals to balance statements and maintain consistent records
  • Evaluated financial records to detect errors and discrepancies
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance
  • Managed and responded to correspondence and inquiries from customers and vendors
  • Input financial data and produced reports using Dealertrack.

Shift Manager - Key Holder

Subway
07.2011 - 01.2019
  • Performed and supervised food preparation to ensure that food safety and operations standards were maintained
  • Maintained inventory control standards and assisted with product orders
  • Balanced daily cash deposits and bank vault inventory with zero-error rate
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Opened and closed store 7 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
  • Opened inventory boxes and restocked shelves.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Some College (No Degree) - Business Administration And Management

Saint Leo University
Savannah, GA

GED -

Youth Challenge Academy
Fort Stewart, GA
06.2011

Skills

  • Proficient in
  • Microsoft Office
  • Excellent Customer Service Skills
  • Excellent Time Management
  • Excellent Organizational Skills
  • Strong communication skills through phone and other communication mediums (email, fax, etc)
  • Fair Housing Policies
  • Customer Service
  • Yardi Systems Yardi Voyager Residential
  • CRM Software
  • Customer Relationship Management
  • Managing Work Crews
  • Worker Scheduling
  • Yardi Systems Yardi Voyager Residential
  • CRM Software

Timeline

Field Manager

Pastel Painting Inc
11.2022 - 06.2023

Leasing Specialist

Continental Realty Corporation
03.2022 - 11.2022

Accounting Assistant

Step One Auto
10.2018 - 11.2020

Front Desk Medical Receptionist

Pediatric Associates of Savannah
05.2018 - 03.2022

Shift Manager - Key Holder

Subway
07.2011 - 01.2019

Some College (No Degree) - Business Administration And Management

Saint Leo University

GED -

Youth Challenge Academy

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Shawn Rogers