Shawn Rogers

• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Processed and updated 2,400 stores credit and debit issues.
• Reconciled and balanced overages and shortages for debit and credit charges.
• Processed and submitted transaction disputes filed by customers for possible fraud charges.
• Responded to customer inquiries and provided detailed account information.

• Submitted documentation and reports to upper management.
• Tracked department resources and expenses.
• Maintained compliance with company policies, objectives and communication goals.
• Set overall vision and provided team leadership.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Works with store manager on daily office functions such as setting appointments for in home demonstrations, filing of sales paperwork.
• Making sure office is stocked with supplies, greeting customers and answering customer calls.
• Running errands such as bank deposits and picking up food for office meetings
• Executed record filing system to improve document organization and management.
• Set up conference rooms, technology and materials to facilitate meetings.
• Booked airfare, hotel and ground transportation to coordinate office travel.

Assisted in keying of inventory on windows-based program

• Assisted in order prep for warehouse personnel
• Prepared bills of lading for shipments of orders
• Prepared paperwork on warehouse orders that were going Federal Express
• Assisted Third party vendors in faxing requested paperwork
• Ordered office supply for office personal and assisted in setting up freight shipments
• Conducted new hire orientation and assisted with payroll.

• Preparing orders for implementations personnel for FedEx shipment or 1st class mail
• Scanning orders in to windows based system for review to clients
• Working closely with implementations to make sure deadlines are met and all tasks are complete.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Gathered and organized materials to support operations
• Prepared agendas and took notes at meetings to archive proceedings.

• Providing customers with all benefits of company's enhanced support via phone support, Email support, Chat support
• Performed troubleshooting tasks on all mobile devices.
• Syncing mobile devices to all desktop and laptops.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Provided employees with strict policy guidelines to handle difficult and complex problems
• Resolving all escalations concerning customers and employee complaints and disputes
• Managing teams daily with up to 50 in store with 200 employees.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
• Took ownership of customer issues and followed problems through to resolution

• Supervised and coordinated all employee activities
• Enforced all company policies and ensure employees within company's marketing department met all goals
• Addressed all customer escalations and issues regarding customer service dissatisfaction and product management.
• Took ownership of customer issues and followed problems through to resolution
• Resolved customer complaints while prioritizing customer satisfaction and loyalty
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals