Shawn Rose
Las Vegas,NV
Summary
Versatile Customer Service Professional experienced in technical support, sales, and team-based operations. Delivered effective communication with customers and coworkers while managing multiple priorities in fast-paced environments. Focused on enhancing operational efficiency and safety standards through reliable and adaptable service.
Overview
19
19
years of professional experience
Work History
Stagehand
Swoosh Labor
Las Vegas, NV
10.2023 - Current
- Set up and dismantled stage equipment for various performances.
- Operated lighting and sound equipment during live events.
- Rigged lights, curtains, scenery and other pieces for shows and events.
- Set up and tore down stage sets, lighting, rigging and sound equipment.
- Assisted in stage and technical setup and breakdown for performances.
- Collaborated with crew members to ensure smooth productions.
- Communicated effectively with stage managers during rehearsals.
- Prioritized safety while performing tasks on-site. and ensure to maintain hydration and press on towards the goal of the vendor.
- Followed safety protocols while handling heavy equipment.
- Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.
- Inspected cables, wires and rigging points regularly for wear or damage.
- Maintained cleanliness and organization of backstage areas.
- Organized tools and supplies for use during production.
- Divided team into specialized groups based on vendor/client needs to enhance collaboration.
- Meet with the team lead or gather the team if I am lead and begin to explain the project at hand.
- Provided support for special events and community performances.
- Moved equipment to designated locations for events.
- Assisted with the installation of audio-visual systems in venues.
- Placed furniture, platforms, risers or any necessary items required for a show and event.
- Operated spotlights during live performances.
- Adjusted sound levels according to director feedback to maintain performance quality.
- Calibrated audio, lighting and recording equipment to keep operational for each show.
- Coordinated with technical staff to facilitate smooth event operations.
- Installed temporary power sources when needed.
- Configured tables in designated areas to facilitate meeting activities. and chairs for meetings according to layout plans.
- Collaborated with team to monitor performances and move props and set pieces at appropriate cues.
- Performed basic maintenance on equipment to ensure proper working order.
- Performed basic maintenance on equipment to ensure proper working order.
Sales/Management
Toy Shack
Las Vegas, NV
10.2023 - 06.2025
- Greeted customers upon entry and engaged in conversation to understand their needs.
- Negotiated pricing with customers bringing in items to sell, conducting research to reach a mutually agreeable purchase price.
- Oversaw daily operations of the sales floor, ensuring a positive shopping experience.
- Managed inventory levels to ensure product availability for customers at all times.
- Collaborated with marketing teams to develop promotional campaigns that increased visibility and sales of new toys.
- Conducted regular staff meetings to discuss goals and share best practices in sales.
- Established relationships with key clients, while maintaining existing customer base.
- Built strong relationships with customers, addressing inquiries and resolving concerns effectively.
- Asked customers for their asking price on items brought for sale and researched those items to determine a fair purchase price.
- In the downtime, price and display all merchandise brought to the store and clean in between the processes.
- Performed sales consultations and educated clients on products and services.
Cashier/Associate
Conoco Gas Station
Las Vegas, NV
08.2023 - 09.2024
- Processed customer transactions efficiently at a busy gas station.
- Maintained cleanliness of store interior and exterior to uphold appearance standards during shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greet customers as they enter the store, answer any questions that may be asked of you and proceed to ring them up.
- Monitored fuel inventory levels and reported discrepancies to ensure accurate stock management.
- Trained new cashiers on operational procedures and customer service standards, enhancing team performance.
- Provided excellent customer service while addressing inquiries and concerns.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Executed assigned tasks to support store operations.
- Restocked shelves regularly to maintain optimal inventory levels and enhance customer shopping experience. with merchandise when needed.
Canvasser
Universal Solar Direct
Las Vegas, NV
01.2018 - 07.2019
- Inquired door-to-door with homeowners about previous estimates for windows, entry doors, or solar power.
- Scheduled consultation appointments for homeowners with sales consultants to facilitate deals.
- Educated clients on solar energy benefits and product offerings effectively.
- Set up a consultation appointment with the homeowner and have a sales consultant come out to their home to set up the deal.
- Coordinated follow-up communications with interested homeowners promptly.
- Coordinated timely follow-up communications with interested homeowners via phone and email.
- Conducted surveys to gather community interest in solar solutions.
- Maintained accurate records of interactions and customer feedback diligently.
Customer Service Representative
United Health Care/C3 Customer Contact Channels
Las Vegas, NV
02.2015 - 11.2015
- Inquired about member eligibility by asking qualifying questions to confirm authorization. to verify if the member or any authorized representative is able to speak on the member's behalf.
- Handled high call volumes while ensuring adherence to quality service standards.
- Partnered with team members to develop and refine customer satisfaction strategies.
- Requested assistance needs from the member to identify issues. if there is anything that can be done to assist them, if yes, ask more probing questions to help them with their issues. If no, thank the member for calling United Health Care and end the call and wrap up the case with the proper notes describing the call.
- Ask the member the reason they are calling so I can begin assisting the member with their issues, and ask probing questions if the member has multiple reasons for the call.
- Ask qualifying questions to verify if the member or any authorized representative able to speak on the member's behalf.
- Ensured communication of vital account information to the member for clarity. to inform the member of vital information about their account, plan, and plan benefits.
- Inquired if the member required assistance and asked probing questions to identify their issues.
Transportation Dispatch/Phone Representative
Salvation Army
San Bernardino, CA
12.2014 - 07.2015
- Developed daily routes for drivers to optimize donation pick-up efficiency.
- Handled incoming calls and addressed customer inquiries effectively.
- Maintained accurate records of calls and client interactions.
- Responded to calls from drivers and donors regarding scheduled dates and pick-up times to ensure clear communication.
- Trained new staff on phone protocols and customer service standards.
- Informed callers about Salvation Army initiatives and community resources to enhance community engagement.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Coordinated with various departments such as billing, shipping, logistics, as required for completing transactions.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Created daily routes for drivers to follow during donation pick-ups.
- Assign drivers a specified route, sequence the stops in a timely order, and ensure they end in a mutual area in case a truck fills before completing the assigned stops.
- After the drivers have departed the yard, maintain visual on the trucks and stops to ensure they are handled in the estimated wait time.
- Reviewed customer accounts to pinpoint discrepancies and verify accuracy.
Technical Support/CSR
Sitel/Sony PlayStation
Las Vegas, NV
10.2013 - 06.2014
- Answer calls from the queues I became qualified to be in, assist the consumer with all issues regarding their PlayStation product.
- Pitched additional warranties, highlighting benefits and peace of mind for consumers to enhance their purchase experience.
- Monitored call queues to identify agents on long calls and provided assistance to improve their efficiency. means walking around and looking for agents who are on long calls so I can assist them with their problem to lower their handle time, one of the many metrics we must maintain as agents.
- Handled escalated customer complaints efficiently and professionally.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on troubleshooting steps for common gaming problems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current PlayStation games, features, and updates for assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collaborated with team members to improve customer service protocols and processes.
- Beyond that, also pitch additional warranties insuring the consumer of the benefits and the importance and peace of mind achieved by being covered by our warranty.
- "Run Reds" means walk around and look for agents who are on long calls so I can assist them with their problem to lower their handle time, one of the many metrics we must maintain as agents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected customer feedback through surveys to inform improvements in customer service.
Cashier/Server
Johnny Rockets
Las Vegas, NV
01.2013 - 06.2013
- Present the customers with a menu as well as with a milkshake menu. After, take the order, repeat to the customer to assure it is correct, take method payment and give change if required.
- Cooked fries to order for customers, ensuring quality and freshness.
- At the end of the night, make my way through the storefront and begin to restock and clean all areas in the Cashier's section and make sure the store is spotless before leaving my shift.
- Maintained cleanliness and organization of the dining area to enhance guest experience.
- Handled cash management tasks, including balancing registers at shift end.
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
- Fried fresh potatoes to order for customer satisfaction. to assist cook and prepared milkshakes or filled fountain drinks based on customer orders.
- Collaborated with kitchen staff to ensure prompt delivery of food orders to enhance customer satisfaction.
Game Advisor
GameStop
Las Vegas, NV
08.2010 - 07.2012
- Pitched additional features like reservations or subscriptions after addressing initial customer needs to enhance their gaming experience.
- Described game system benefits and demonstrated features.
- Welcomed customers into the store. upon entering store, identified any wants and needs.
- Facilitated a comfortable browsing experience for customers. to browse in a non-pressuring environment while still informing them of any deals/promotions currently available.
- Processed sales transactions at point of sale. at POS (Point of Sale) and furthered conversation with customers to acquire store regulars.
- Informed customers about benefits of loyalty programs during store visits. to foster repeat business.
- Helped customers to locate desired games, consoles, and accessories.
- Cultivated relationships with local gaming communities through targeted outreach to increase store visibility and engagement.
- Handled customer inquiries through phone and in-person interactions promptly.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Developed strategies for improving the overall customer experience with games.
- Engaged store guests to determine gaming needs, directed towards appropriate department and provided information about game content, technology, and pricing.
- Developed strong relationships with local gaming communities through outreach efforts.
- Coordinated gaming tournaments to enhance community engagement. or other competitive activities for gamers.
- Coordinated gaming tournaments and competitive events to engage local community..
Lifeguard
Hardrock Hotel and Casino
Las Vegas, NV
01.2011 - 09.2011
- Monitored pool areas to ensure guest safety and compliance with regulations.
- Practiced certification skill drills monthly, maintaining up-to-date certifications to ensure readiness for emergency situations.
- Performed cleaning duties during rotations, distributing towels at the kiosk to support guest comfort and facility upkeep.
- Conducted regular safety inspections of pool facilities and equipment.
- Responded promptly to emergencies and administered first aid.
- Practiced certification skill drills once a month and maintained current certifications to ensure proper knowledge and skills vital to the job title.
- Surveyed the water of all pools to ensure a safe environment for all guests.
- Educated guests on water safety practices and proper usage of facilities.
- Delivered exceptional customer service to improve guest satisfaction and foster a welcoming atmosphere at hotel pools.
Sales Associate
Clear Wireless
Las Vegas, NV
01.2010 - 08.2010
- Assisted customers with product selection and provided expert recommendations.
- Educated clients on available packages, pricing, and add-on features to enhance service options.
- Assessed further where they would like their phone/internet service to go.
- Conducted product demonstrations to promote new offerings and services.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels and organized stock for efficient accessibility.
- Executed product demonstrations to highlight new offerings and engage customer interest.
Lead Sales Associate
ZUMIEZ
Las Vegas, NV
09.2007 - 01.2009
- Started as a seasonal hire and was rehired upon the new season after proving professionalism in the workplace.
- Welcomed customers upon entry, creating a positive first impression.
- Monitored daily sales performance and adjusted tactics as needed.
- Ensured store cleanliness and visual appeal, enhancing customer shopping experience.
- Assisted with the training of new sales associates.
- Worked with customers to ensure all their needs were being addressed.
- Assisted customers with product selection and resolved inquiries promptly.
- Guided customers in product selection and addressed inquiries efficiently.
- Implemented visual merchandising standards to improve store aesthetics.
- Monitored daily sales performance and adjusted tactics.
- Fostered a positive team environment through effective communication and support.
Education
High school Diploma - Information Technology
Liberty High School
NVCollege of Southern Nevada -
College of Southern Nevada
NVSkills
- Rigging techniques
- Lighting design
- Sound operation
- Stage management
- Stage construction
- Stage lighting
- Audio systems
- Stage support
- Safety compliance
- Safety regulations adherence
- Safety protocol compliance
- Setting up equipment
- Equipment setup
- Event management
- Event coordination
- Team collaboration
- Team leadership
- Role flexibility
- Professionalism
- Customer relationship management
- Consumer rapport building
- Interpersonal skills
- Clear communication
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Adaptability
- Technical skills
- Versatile to environments
- Technical skills
- Technical troubleshooting
- Computer proficiency
- Computer expertise
- Set painting
- Google Analytics proficiency
- Analytical thinking
- Visual messaging
- Engagement tactics
- Communication strategy
- Report preparation
- Listening skills
- Emotional awareness
- Team development
- Event collaboration
- Inventory management
- Stage communication
- Fly system management
- Special effects management
- Prop management
- Load management
- Rapid transitions
- Scene changes
- Set painting
- AV equipment
- First Aid
- Lifeguard
- CPR
- AED
- General Office Skills
- Professionalism
- Problem-solving
- Team collaboration
- Google Analytics proficiency
- Problem-solving
- Professionalism
- Attention to detail
- Listening skills
- Emotional awareness
- Team development
- Report preparation
Career Skills
- Excellent Customer Service Skills
- General Office Skills
- Great Communication Skills
- Strong Computer Knowledge
- Strong Interpersonal Skills
- Ability to adapt to new work environments
- Advanced methods of communicating with consumers to appeal as a favor and less of a salesman; Build rapport with the consumers.
Additional References
- Excellent Customer Service Skills
- General Office Skills
- Great Communication Skills
- Strong Computer Knowledge
- Strong Interpersonal Skills
- Ability to adapt to new work environments
- Advanced methods of communicating with consumers to appeal as a favor and less of a salesman; Build rapport with the consumers.
Additional Skills Certifications
- Excellent Customer Service Skills
- General Office Skills
- Great Communication Skills
- Strong Computer Knowledge
- Strong Interpersonal Skills
- Ability to adapt to new work environments
- Advanced methods of communicating with consumers to appeal as a favor and less of a salesman; Build rapport with the consumers.
Career Experience
- Excellent Customer Service Skills
- General Office Skills
- Great Communication Skills
- Strong Computer Knowledge
- Strong Interpersonal Skills
- Ability to adapt to new work environments
- Advanced methods of communicating with consumers to appeal as a favor and less of a salesman; Build rapport with the consumers.
Timeline
Stagehand
Swoosh Labor
10.2023 - Current
Sales/Management
Toy Shack
10.2023 - 06.2025
Cashier/Associate
Conoco Gas Station
08.2023 - 09.2024
Canvasser
Universal Solar Direct
01.2018 - 07.2019
Customer Service Representative
United Health Care/C3 Customer Contact Channels
02.2015 - 11.2015
Transportation Dispatch/Phone Representative
Salvation Army
12.2014 - 07.2015
Technical Support/CSR
Sitel/Sony PlayStation
10.2013 - 06.2014
Cashier/Server
Johnny Rockets
01.2013 - 06.2013
Lifeguard
Hardrock Hotel and Casino
01.2011 - 09.2011
Game Advisor
GameStop
08.2010 - 07.2012
Sales Associate
Clear Wireless
01.2010 - 08.2010
Lead Sales Associate
ZUMIEZ
09.2007 - 01.2009
High school Diploma - Information Technology
Liberty High School
College of Southern Nevada -
College of Southern Nevada