Shawn Salisbury
Elyria,OH
Summary
Results-driven Customer Service Trainer known for productivity and efficient task completion. Specialize in developing engaging training programs, enhancing team communication skills, and implementing effective customer service strategies. Excel in active listening, empathy, and problem-solving to improve overall customer satisfaction. Committed to fostering a positive learning environment and driving continuous improvement in service delivery.
Overview
2015
2015
years of professional experience
Work History
Customer Service Trainer
Olive Garden Restaurant
Elyria, OH
08.2000 - 12.2014
- Facilitated group discussions with customers regarding their experience with the company's services.
- Collaborated with managers to ensure that all staff members are up-to-date on changes in policies or procedures related to customer service.
- Analyzed customer surveys to determine areas that needed improvement in terms of customer service delivery.
Customer Service Manager
Olive Garden
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Monitored staff performance to ensure adherence to customer service standards.
Education
Some College (No Degree) - Paralegal Studies
Kent State University
Kent, OHSome College (No Degree) - Fine Arts
Academy of Para-legal.and Court Reporting
Cleveland, OHSkills
- Customer service
- Quality assurance
- Training development
- Policy implementation
References
References available upon request.
Timeline
Customer Service Trainer
Olive Garden Restaurant
08.2000 - 12.2014
Customer Service Manager
Olive Garden
Some College (No Degree) - Paralegal Studies
Kent State University
Some College (No Degree) - Fine Arts
Academy of Para-legal.and Court Reporting
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