Shawn Samples
University Place,WA
Summary
Experienced professional skilled in providing support to high-level executives. Demonstrates efficiency in managing schedules, coordinating meetings, and handling sensitive and confidential information. Committed to team collaboration and achieving tangible results. Known for reliability and adaptability, with expertise in effective communication, organization, and multitasking.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Pierce Transit
07.2022 - Current
- Assist customers both in person and over the phone with sales and trip planning
- Process payments
- Organize and keep a detailed inventory list of the office supplies
Administrative Assistant, Temp
Pierce County Health Dept/ Express Employment Professionals
03.2021 - 06.2022
- Managed high-volume calls in the Communicable Disease Department during COVID-19, delivering timely information to the public
- Resolved septic tank complaints, ensuring compliance with environmental regulations
- Issued violation letters for malfunctioning septic tanks, effectively communicating compliance requirements to property owners
- Processed underground storage tank applications, ensuring adherence to local regulations and environmental standards
Customer Care Specialist
Taylor Heating & A/C
05.2019 - 02.2020
- Took incoming calls to schedule service appointments
- Assisted customers with their heating and cooling needs
- Processed payments for Accounts Receivable
Initial Loss Reporting
State Farm Insurance
02.2016 - 05.2019
- Assisted customers in a high-volume call center with car accident claims
- Assisted customers with claims for damage from weather-related incidences and claims on their homes for weather-related incidences
Tax Specialist
H&R Block
01.2014 - 02.2016
- Prepared clients’ personal taxes
- Answered incoming phones and made appointments for customers
- Filed extensions for the clients’ that needed additional time
Administrative Assistant
R.L. O’Connor & Associates, Inc.
12.2002 - 02.2007
- Negotiated meeting space, hotel rooms, and catering over the phone for quarterly meetings
- Handled client’s chart of accounts and monthly financials and entered their monthly numbers into a spreadsheet, which produced books that they could see what areas of their business they needed to improve
- Created meeting materials for monthly meetings for the client’s and shipped them to the meeting locations
- Kept a detailed calendar of the deadlines
- Trained employees for my back up
- Created a standard operating produces book for the department I worked in
Education
Bachelor of Science - Business Administration, Finance Specialization
Central Washington University
Ellensburg, WA12.2024
Skills
- Customer service
- Calendar management
- Data entry
- Attention to detail
- Training experience
- Multitasking and organization
- Event coordination
- Document preparation
Timeline
Customer Service Representative
Pierce Transit
07.2022 - Current
Administrative Assistant, Temp
Pierce County Health Dept/ Express Employment Professionals
03.2021 - 06.2022
Customer Care Specialist
Taylor Heating & A/C
05.2019 - 02.2020
Initial Loss Reporting
State Farm Insurance
02.2016 - 05.2019
Tax Specialist
H&R Block
01.2014 - 02.2016
Administrative Assistant
R.L. O’Connor & Associates, Inc.
12.2002 - 02.2007
Bachelor of Science - Business Administration, Finance Specialization
Central Washington University
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