Shawn Sawyer
Bowie,MD
Summary
Detail-oriented professional with expertise in Audio Engineering and tax compliance. Proven ability to resolve discrepancies and enhance customer satisfaction through effective communication and collaboration.
Overview
11
11
years of professional experience
Work History
Revenue Examiner
State of Maryland
Annapolis, Maryland
02.2024 - Current
- Reviewed tax returns for accuracy and completeness.
- Collaborated with taxpayers to resolve issues and provide guidance.
- Utilized various software tools for data analysis and documentation.
- Maintained up-to-date knowledge of tax laws and regulatory changes.
- Researched discrepancies in taxpayers' documents to identify potential errors or fraudulent activity.
- Reviewed and analyzed financial records to ensure accuracy of tax returns.
Audio Engineer
Self Employed
Bowie, MD
01.2017 - Current
- Recorded and mixed audio for various projects including music and podcasts.
- Collaborated with artists to achieve desired sound and vision for recordings.
- Maintained and operated audio equipment ensuring optimal performance during sessions.
- Edited audio tracks using digital audio workstations to enhance quality and clarity.
- Designed soundscapes for video productions to create immersive experiences.
Manager/Membership Specialist
Mayweather Boxing + Fitness
Bowie, MD
09.2021 - 07.2023
- Planning events for patrons of the gym, such as marathons and 5Ks
- Ensure the smooth day-to-day operation of the gym facility.
- Monitor equipment maintenance and repair schedules.
- Hire, train, and supervise gym staff, including personal trainers, receptionists, and cleaning personnel.
- Develop work schedules and assign tasks to employees.
- Conduct performance evaluations and provide feedback.
- Address any employee issues or conflicts.
- Provide excellent customer service to members.
- Address member inquiries, concerns, and feedback.
- Handle membership sign-ups, cancellations, and renewals.
- Managed daily operations to ensure smooth functioning of fitness programs.
- Oversaw staff training and development to enhance service delivery.
- Coordinated client scheduling and membership management for optimal engagement.
- Implemented marketing strategies to promote fitness classes and events.
- Developed and maintained relationships with clients to boost retention rates.
- Led team meetings to communicate goals and foster collaboration among staff.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Service Staff
Moe’s Southwest Grill
State College, PA
06.2016 - 07.2017
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Mastered the POS computer system for automated order taking; handled currency and credit transactions quickly and accurately
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted team members with food preparation and order fulfillment.
- Handled customer inquiries and resolved issues promptly.
Staff
Anthym
State College, PA
01.2016 - 04.2017
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Developed friendly relationships with regular customers, giving them fitness advice
- Led yoga classes; assessing individual performance and providing constructive feedback
- Maintained inventory levels for smooth operational workflow.
- Trained new staff on company policies and procedures.
- Organized events and activities to enhance team collaboration.
Sandwich Artist
Subway
State College, PA
09.2015 - 04.2017
- Followed procedures for safe food preparation, assembly, and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Provide excellent customer service by greeting and assisting customers.
- Take orders, answer questions, and make menu recommendations.
- Prepare sandwiches, salads, and other menu items following Subway's recipes and guidelines.
- Ensure food quality, freshness, and presentation
- Handle cash and process customer payments accurately.
- Give correct change and manage cash register duties.
Merchandise Associate
T.J. Maxx
State College, PA
01.2015 - 01.2016
- Handled customer inquiries by staying up to date on market and industry trends and finding unique solutions to issues
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Organized merchandise displays to enhance store presentation and customer experience.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Restocked shelves promptly to maintain inventory levels and product availability.
Education
Bachelor of Telecommunications -
Pennsylvania State University
12.2018
Telecommunications -
Pennsylvania State University: Harrisburg
05.2015
High School Diploma -
DeMatha Catholic High School
06.2013
Skills
- Audio Engineering
- LAN
- VPN
- WAN
- MANTCP/IP
- DNS
- VLANS
- OS X
- Windows
- IOS
- Android
- Adobe Software Suit
- Cloud Computing
- Networking
- Tax law compliance
- Data analysis
- Software proficiency
- Regulatory research
- Problem solving
- Data analytics
- Tax law expertise
Timeline
Revenue Examiner
State of Maryland
02.2024 - Current
Manager/Membership Specialist
Mayweather Boxing + Fitness
09.2021 - 07.2023
Audio Engineer
Self Employed
01.2017 - Current
Service Staff
Moe’s Southwest Grill
06.2016 - 07.2017
Staff
Anthym
01.2016 - 04.2017
Sandwich Artist
Subway
09.2015 - 04.2017
Merchandise Associate
T.J. Maxx
01.2015 - 01.2016
Bachelor of Telecommunications -
Pennsylvania State University
Telecommunications -
Pennsylvania State University: Harrisburg
High School Diploma -
DeMatha Catholic High School
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