Shawn Saylor
Fayetteville,GA
Summary
Business-driven executive with experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams. Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
39
39
years of professional experience
4
4
Certification
Work History
Vice President of Operations
Four Hats Inc
Atlanta GA , Georgia
04.2023 - Current
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Identified opportunities to improve business process flows and productivity.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Supported project management team for optimal performance.
- Drove team engagement to achieve aggressive company targets.
- Established performance goals for department and outlined processes for achievement.
Customer Service Manager
Ford Motor Company
03.2022 - 05.2023
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Director of Talent
Chick Fil A
03.2020 - 02.2022
- Provide leadership for organizational development, create paths to success for leadership team, workforce management, succession training, and company-wide organizational development.
- Identified and interviewed employment prospects to match attributes to specific roles or to increase pool of available talent.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Coordinated technical training and personal development classes for staff members.
- Created and implemented forward-thinking initiatives to improve employee engagement.
President
Curaleaf
10.2018 - 02.2020
- Launch vertically integrated business modules in Oregon, Maryland, and Ohio
- Work with State and Local Leaders
- Responsibilities include cultivation, processing, laboratory testing, distribution, and retail
- Carry the product from seed to sale.
Owner/Chief Executive Officer
Century 21 Meridian Reality
01.1996 - 06.2019
- Created from inception Saylor Investment Corp which eventually transformed into Meridian Realty and grew to be one of the top independent realty firms in Georgia
- Conceptualized and sets the standard for the vision of uncompromising integrity and always putting the client first
- Generated a significant increase in revenue growth up from $525K to $2M by developing a thriving culture and a top producing sales team
- Built company from the ground up from 11 associates to 60 agents and employees
- Effectively analyzes business data, cash flow, and expenses utilizing a virtual accounting/business reporting tool
- Actively monitors 3+ KPI's including per agent productivity, adjusted gross commission, and contract management
- Supported organizational growth by driving new business deals, identifying sales agent obstacles, developing and implement tools, and negotiating contracts
- Deliver sales leadership for a cross-functional team that included sales, customer service, and marketing to develop short and long term strategic plans resulting in the achievement of regional goals and profit targets.
Senior Production Supervisor
TDK Components
01.1986 - 01.1996
- Instrumental in overseeing the efficient operation and product compliance efforts for over 175+ production line associates
- Oversaw staff development, team building, and recruiting which resulted in a high performing team recognized for outstanding performance
- Improved productivity and decreased defective product deficiency from 6% to 2% for the entire department during tenure
- Strengthened the organizational competitive advantage by reducing product and process costs, improving quality, on-time delivery performance, and shortening lead times
- Oversaw all aspects of the product life cycle for capacitors and provided data-driven reports technical support and technical analysis for part business operations unit and production team
- Increased process improvement results by collaborating with six sigma team and employing lean/kaizen methodology.
Education
No Degree - Business Real Estate
Clayton State University
Morrow, GASkills
- Data Analytics
- Recruiting
- Strategic Relationship
- KPI's
- P&L
- Business Development
- Exceeding Sales Quotas
- Sales Trends and Forecasting
- Managing Budgets/Cashflow
- Certified Negotiator
- Retail Sales
- Sales Experience
- Customer Service
- Contract Management
- Process Improvement
- Sales
- Process Improvements
- Operations Oversight
- Business Administration
- Organizational Development
- Succession Planning
- Workforce Planning
- Restaurant experience
- Lean manufacturing
- Manufacturing
- Computer literacy
- Supervising experience
- Leadership training
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 10/01/20
Certification
- Certified Blue Oval Customer Service , Ford Motor Ompany -
- Certified Talent Development and Leadership, [Company Chick Fil A
- ServSafe, Chick Fil A -
- Negotiation Expert , Century 21
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President of Operations
Four Hats Inc
04.2023 - Current
Customer Service Manager
Ford Motor Company
03.2022 - 05.2023
Director of Talent
Chick Fil A
03.2020 - 02.2022
President
Curaleaf
10.2018 - 02.2020
Owner/Chief Executive Officer
Century 21 Meridian Reality
01.1996 - 06.2019
Senior Production Supervisor
TDK Components
01.1986 - 01.1996
No Degree - Business Real Estate
Clayton State University
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