Shawn Schantz
Brooksville
Summary
A Leader with over five years of experience in the Customer Service Career field , excelling in leadership and efficiency. Demonstrates strong skills in POS/Logistics systems, patron education, and labor allocation, with a proven track record of enhancing customer experiences, elevating team members to their full potential and supporting operational goals. Committed to advancing in the industry by exemplifying administrative and managerial expertise.
Overview
6
6
years of professional experience
Work History
Dispensary Supervisor
Ianthus
01.2023 - Current
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Associate Online Order Manager
Trulieve
03.2022 - 12.2022
- Overseeing the efficient execution of online/pick-up order fulfillment processes and the efficient execution of the delivery fulfillment process and patient deliveries.
- In this position your responsibilities include support of company and department goals and objectives, as well as general oversight of daily operational needs.
- Created and enforced detailed organization processes to increase quality and service standards.
Product Coordinator
Trulieve
11.2020 - 03.2022
- Facilitate the Retail Deliveries and OLS orders as well as a focus on delivering the ultimate patient experience through elevated patient service standards.
- The position responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Patient Consultant
Trulieve
07.2019 - 11.2020
- Consulting with patients about product and efficiently dispensing them in the state dispensation website while performing a transaction.
- Preparing pre-ordered online orders to meet the patients' needs.
- Delivering products from store to store as well as to patients' homes.
Education
High School Diploma -
George Stone Technical School
Pensacola, FLLiberal Arts - undefined
Pensacola State College
Pensacola, FLSkills
- Customer Service
- Leadership
- Customer Education
- POS Operations
- L & P Oversight
- Labor Allocation
- Time Management
Community Service
400+ hours of community service working with various organizations such as Habitat For Humanity, The Special Olympics, Aktion Club, Kiwanis's Big Lagoon, Corry-Wenzel Military Gym, Feed The Children America, The American Cancer Society and Relay For Life, The Leaning Post Horse Therapy Ranch and speaking to troubled youth in Escambia County Teen Court. I'm also certified in Florida to be an Ordained Minister.
Timeline
Dispensary Supervisor
Ianthus
01.2023 - Current
Associate Online Order Manager
Trulieve
03.2022 - 12.2022
Product Coordinator
Trulieve
11.2020 - 03.2022
Patient Consultant
Trulieve
07.2019 - 11.2020
Liberal Arts - undefined
Pensacola State College
High School Diploma -
George Stone Technical School
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