Shawn Schell
Marshall,MO
Summary
Dynamic Parts Professional with a proven track record at Parallel Ag/Ag Solutions, excelling in customer service and parts sales. Leveraged expertise in diagram reading and customer needs assessment to enhance client satisfaction and trust, significantly contributing to repeat business. Skilled in fostering positive client relations and adept at driving sales through effective communication and technical support.
Overview
40
40
years of professional experience
Work History
Parts Professional
Parallel Ag/Ag Solutions
09.2012 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and documentation for customer and business records and provided receipts of purchase.
- Placed new parts orders for customers and to replenish stock.
- Conducted thorough research to identify hard-to-find or discontinued items, sourcing alternatives where possible to meet customer needs.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Delivered merchandise to customer locations.
- Educated customers on proper part installation and maintenance practices, enhancing their overall experience and promoting long-term product satisfaction.
- Contributed to a positive work environment by fostering open communication and supporting colleagues during peak periods or absences.
- Provided exceptional customer service, addressing concerns promptly and ensuring complete satisfaction with purchased parts.
- Developed strong rapport with clients through consistent professionalism, building trust that led to repeat business over time.
- Read and interpreted diagrams and technical manuals to quickly locate correct parts.
- Increased sales through effective upselling and cross-selling techniques, recommending appropriate replacement parts or complementary products.
- Processed returns efficiently, adhering to company policies while minimizing inconvenience for customers.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Service Technician/Installation Technician
Charles Appliance Sales & Service
03.2004 - 09.2012
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Lawn Care Business Owner
Schell's Mowing
04.1984 - 03.2004
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Expanded clientele by effectively marketing the business through various channels such as local advertising, and word-of-mouth referrals.
Education
No Degree - Aircraft Avionics
Unites States Air Force
Chanute AFB 04.1987
High School Diploma -
Marshall Public Schools
Marshall MO05.1986
Skills
- Order Picking
- Display building
- Sales Support
- Customer Needs Assessment
- Diagram Reading
- Technician support
- Display construction
- Customer Service
- Parts Ordering
- Customer Relations
Additional Information
Ordained as Deacon at Gilliam Baptist Church Gilliam MO March 2009-Present
Bikers for Christ Motorcycle Ministry Marshall MO Chapter
Member January 2023-April 2024
Elder April 2024-Present
MO 4H Shooting Sports Instructor
15+ years
Timeline
Parts Professional
Parallel Ag/Ag Solutions
09.2012 - Current
Service Technician/Installation Technician
Charles Appliance Sales & Service
03.2004 - 09.2012
Lawn Care Business Owner
Schell's Mowing
04.1984 - 03.2004
No Degree - Aircraft Avionics
Unites States Air Force
High School Diploma -
Marshall Public Schools
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