Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manager
OTRB Tocaya Organica / Tender Greens
04.2022 - 01.2025
Manage inventory, ordering and pars for both restaurant and bar.
Implemented strategies to increase sales and profitability.
Manage budget implementations, employee reviews, training, and schedules
Monitor financial performance, set budgets and control expenses to provide financial stability and long-term organizational growth.
Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations.
Effectively built customer and employee loyalty and increasing social scores.
Mentor junior level managers into senior level management position by providing tools to succeed.
Assistant General Manager
BJ’S Restaurant
07.2009 - 04.2022
Maintained bar and restaurant inventory and ordering, following proper pars
Motivated, trained, and disciplined employees to maximize performance and improve customer service.
Resolved problems promptly to elevate customer approval.
Managed team schedule with eye for coverage needs and individual strengths.
Mentored junior managers to assist in their growth within the company.
Developed a full staff as part of the new restaurant opening team, teaching proper procedures and service execution.
General Manager
Daily Grill
04.2006 - 08.2009
Managed budget implementations, employee reviews, training, and schedules
Managed a diverse team, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
Formulated policies and procedures to streamline operations.
Education
Skills
Leadership
Manage Budgets
Financial Forecasting
Labor Cost Controls
Cost Management
Food Preparation and Safety
Verbal and Written Communication
Profit and Loss Accountability
Risk Management
Team Training
Judgment and Decision-Making
Languages
Sign language
Limited Working
Spanish
Limited Working
Timeline
General Manager
OTRB Tocaya Organica / Tender Greens
04.2022 - 01.2025
Assistant General Manager
BJ’S Restaurant
07.2009 - 04.2022
General Manager
Daily Grill
04.2006 - 08.2009
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