Shawn Sheffer
Waretown,NJ
Summary
Dynamic and results-driven professional with extensive experience at Troon Golf, adept in customer relationship building and POS system operation. Leveraged golf industry expertise and exceptional communication skills to enhance customer satisfaction and drive sales. Proven track record in staff training and development, significantly improving team performance and efficiency.
Overview
5
5
years of professional experience
Work History
Pro Shop Associate & Food and Beverage
Troon Golf
03.2019 - 09.2023
- Maintained a well-organized inventory, ensuring easy access to merchandise for both staff and customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
- Wrapped, boxed and weighed bakery department products.
- Implemented loss prevention measures, reducing instances of theft or damage to merchandise within the Pro Shop.
- Assisted with special events coordination, resulting in successful tournaments and member appreciation days.
- Participated in ongoing professional development opportunities to stay current on industry trends and product knowledge.
- Collaborated with the management team in creating seasonal marketing strategies to attract new clientele.
- Handled customer complaints professionally, resolving issues promptly while preserving positive relationships.
- Trained new staff members on best practices for customer service and sales within the pro shop environment.
- Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.
Price Accurance Associate
Weis Markets Inc
11.2020 - 08.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Performed cash, card, and check transactions to complete customer purchases.
- Improved reporting accuracy, implementing new data management system.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Emergency Medical -
Sussex Community College
Newton04-2016
Skills
- Goal-oriented mindset
- Phone etiquette
- Cash handling proficiency
- Stock replenishment
- POS system operation
- Workplace safety
- Golf industry expertise
- Customer relationship building
- Staff training and development
- Teamwork
- Brand representation
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Adaptable and flexible
- Reliability
- Team cooperation
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Verbal and written communication
- Positive customer engagement
- Cash handling
- Decision-making
- Detail-oriented
- Flexible hours
- Excellent written and verbal communication
Timeline
Price Accurance Associate
Weis Markets Inc
11.2020 - 08.2023
Pro Shop Associate & Food and Beverage
Troon Golf
03.2019 - 09.2023
Emergency Medical -
Sussex Community College
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