Shawn Slover
Citrus Heights,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Care Giver position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
EVS Technician
Mercy San Juan Hospital
6501 Coyle Ave Carmichael, Ca 95608
01.2022 - 09.2023
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
- Washed blinds, windows and walls with natural cleaning solutions to remove contaminants and pollutants.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Switchboard Operator
Mercy San Juan Medical Center
6501 Coyle Ave Carmichael, Ca 95608
10.2007 - 03.2022
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Maintained accurate records of calls placed and received.
- Trained and mentored new PBX operations employees.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Identified service improvement opportunities through call volume and performance reports.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Announced important information and emergency notifications over PA system.
Education
San Juan High School
Citrus Heights, CA06.1977
Skills
- OSHA Standards
- Handling Procedures
- Company Quality Standards
- Stocking Bathrooms
- Dust Management
- Trash Pickup
- Efficient Service
- Safety Protocols
- Guest Satisfaction
- Daily Cleaning and Sanitation
Timeline
EVS Technician
Mercy San Juan Hospital
01.2022 - 09.2023
Switchboard Operator
Mercy San Juan Medical Center
10.2007 - 03.2022
San Juan High School