Shawn Smallwood
Morgantown,WV
Summary
Proven leader and efficient multitasker, I enhanced equipment reliability and customer satisfaction at J.W. Ebert Corporation by implementing strategic maintenance programs and leading high-performing teams. Skilled in project management and team leadership, I consistently exceed performance metrics, driving results through strong teamwork and fiscal management. I believe firmly in developing the individuals around me to create a more cohesive, stronger, and more successful team unit. My successes are always my team's successes.
Overview
9
9
years of professional experience
Work History
Service and Food Champion
Summerwood Corporation
Conshohocken, PA
11.2023 - Current
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Supported team members during busy periods by taking on additional tasks as needed for seamless operations.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Participated in regular staff training sessions to stay updated on menu offerings, promotions, and company policies.
- Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
- Expedited food preparation during peak hours, minimizing wait times for customers without compromising quality.
- Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.
Maintenance Manager
J.W. Ebert Corporation
917 West Main Street, Bridgeport, WV
05.2021 - 10.2023
- Supervised employee performance, preventive maintenance, and safety.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Customer Service Representative
Teleperformance
Fairmont, WV
05.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
In-Home Caretaker
Hospice
Fairmont, WV
01.2015 - 03.2017
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Monitored vital signs and reported changes to healthcare providers, ensuring prompt intervention when necessary.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Conducted safety assessments within clients'' homes, implementing modifications as needed to reduce fall risks and other hazards.
- Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
- Facilitated social interaction by arranging visits from friends or family members upon client request.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal client support.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
Education
High School Diploma -
North Marion High School
Farmington, WV05.2016
Skills
Strong teamwork
Efficient multitasking
Reliability and punctuality
Health and Safety Regulations
Meal Preparation
Valid WV driver's license
Project Management
Team Leadership
Training and Development
Fiscal Management
Hobbies
- 2 years of experience singing church choir.
- 2 years of experience playing guitar and reading sheet music
- Over 5 years of experience in combat sports, including Kyokushin Karate, Kickboxing, Brazillian Jiu Jitsu, and MMA.
- Passionate about helping others reach fitness goals!
Timeline
Service and Food Champion
Summerwood Corporation
11.2023 - Current
Maintenance Manager
J.W. Ebert Corporation
05.2021 - 10.2023
Customer Service Representative
Teleperformance
05.2019 - 01.2021
In-Home Caretaker
Hospice
01.2015 - 03.2017
High School Diploma -
North Marion High School