Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Smith

Gardena,CA

Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate HealthCare systems. Effective at operating within Veteran Administrations regulations and medical department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Health Technician

Long Beach Veterans Administration
Long Beach, CA
10.2020 - Current
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Called patients within 10 [Timeframe] to follow up after medical procedures

Medical Support Assistant

Los Angeles Veterans Administration
City of Los Angeles, CA
06.2018 - 08.2019
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Verified and updated clinical and demographic records though CPRS and VISTA.
  • Used VISTA, CPRS to compile and record medical charts, reports and correspondence.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Gathered forms, copied insurance cards and USE ICD to collect patient information for billing and insurance filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted back office patient processes to reduce customer wait time by approximately 75]%
  • Assessed, documented and monitored vital signs for more than 30 patients per day

Nursing Assistant

LOS ANGELES VETERAN ADMINSTRATION
City of Los Angeles, CA
04.2014 - 08.2018
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Administered medications or treatments such as catheterizations, suppositories, enemas and douches, as directed by nurse or physician.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to RN.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow
  • Provided basic care to over 5-10 patients per 3-5min by bathing and grooming patients, changing bedding and preparing meals

Education

GED -

Crenshaw Arts-Technology Charter High School
Los Angeles, CA
06.1989

Skills

  • Self-motivated professional
  • Clerical
  • Excellent work ethic
  • Customer service
  • Analytical skills
  • Detail-oriented
  • Flexible & Adaptable
  • Service standard compliance
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Complaint resolution

Certification

  • PHLEBOTOMY Training - 2019
  • CPR Training - 2014

Timeline

Health Technician

Long Beach Veterans Administration
10.2020 - Current

Medical Support Assistant

Los Angeles Veterans Administration
06.2018 - 08.2019

Nursing Assistant

LOS ANGELES VETERAN ADMINSTRATION
04.2014 - 08.2018

GED -

Crenshaw Arts-Technology Charter High School

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Shawn Smith