Overview
Work History
Education
Skills
Timeline
Generic

Shawn Smith

TROY,MI

Overview

31
31
years of professional experience

Work History

Driver

SCA
07.2004 - Current
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Assistant Manager

Taco Bell
11.2010 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Account Manager

Coca-Cola
07.1997 - 10.2004
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Shift Manager

Taco Bell
03.1993 - 10.1997
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Education

No Degree - History

Oakland University
Rochester, MI

Skills

  • Valid Driver's License
  • Time Management
  • Money Transfer Systems
  • Schedule Management
  • Safety Standards
  • Customer Service
  • Business Management

Timeline

Assistant Manager

Taco Bell
11.2010 - 10.2022

Driver

SCA
07.2004 - Current

Account Manager

Coca-Cola
07.1997 - 10.2004

Shift Manager

Taco Bell
03.1993 - 10.1997

No Degree - History

Oakland University

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Shawn Smith