Summary
Overview
Work History
Education
Skills
Custom
Accomplishments
Certification
Affiliations
Timeline
Generic

Shawn Smith

Long Grove,IA

Summary

Dedicated professional with a strong work ethic and exceptional interpersonal skills, seeking permanent part-time or full-time employment to leverage expertise. Highly motivated and adaptable, with a proven ability to master new skills quickly and work effectively in unsupervised settings. Demonstrated commitment to taking on new challenges and contributing positively to team dynamics.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Stay at Home Parent

Self-employeed
Eldridge, Iowa
10.2016 - Current
  • Successfully maintained household stability and nurtured children during recovery from a spinal cord injury.
  • Multitasking with household chores.
  • Handled outdoor maintenance to ensure a well-kept environment.
  • Cultivated key developmental skills in children.
  • Coordinated and organized appointment schedules.
  • Engaged in temporary caretaking roles for children of various families.
  • Organized logistical arrangements to ensure timely student commutes for academic events.
  • Led coaching for various sports teams while organizing practice sessions.
  • Managed household errands and other essential duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Encouraged positive parenting techniques such as verbal praise when infants reach developmental milestones.
  • Developed positive relationships with families by providing helpful advice about parenting issues.
  • Guided on effective nutrition practices.

Industrial Maintenance Mechanic

SMS Group
Blue Grass, IA
06.2014 - 10.2016
  • Completed installations and repairs of mechanical systems, hydraulic systems, pneumatic systems and process control systems.
  • Disassembled machinery for inspection or replacement of broken parts.
  • Conducted preventive maintenance and repairs on equipment.
  • Enhanced operational efficiency by reconstructing necessary segments for steelmaking procedures.
  • Replaced defective parts, such as bearings, seals, valves and other components.
  • Fabricated new parts to repair broken material.
  • Calibrated instruments according to manufacturer's specifications.
  • Repaired hydraulic systems including pumps, motors and cylinders.
  • Adjusted plant equipment to maintain proper performance and safe operating conditions.
  • Fabricated metal machine parts when needed using welding techniques.
  • Executed chemical testing across diverse segments.
  • Revitalized segment rolls.

Service Adviser

Green Buick GMC Inc.
05.2013 - 09.2013
  • Managed and fulfilled client requests for automotive maintenance and repairs.
  • Concentrated on customer trust and care.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with Service Contracts team to facilitate warranty-covered repairs.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Parts Specialist

Hawkeye International Trucks and Trailer
Davenport, IA
09.2012 - 05.2013
  • Ordered parts to maintain daily stock levels.
  • Processed customer orders in-store and via phone efficiently.
  • Manage operational readiness by handling both the opening and closing routines for the parts department.
  • Process invoices and credits for customers efficiently.
  • Conducted regular monthly inventory evaluations.
  • Fostered professional relationships by understanding client requirements.
  • Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
  • Maintained accurate records of all inventory transactions in the computer system.
  • Received, examined and reshelved returned parts.

Parts Sales Manager

AutoZone
08.2011 - 09.2012
  • Prioritized achieving total customer satisfaction as a Parts Manager.
  • Managed inbound inventory counts.
  • Implemented promotional initiatives to increase sales volume and boost revenue growth.
  • Received, examined and reshelved returned parts.
  • Performed audits on financial and operational registers.
  • Responded to a variety of mechanical inquiries across makes and models.
  • Executed preventive maintenance on vehicles upon customer request.
  • Resolved customer complaints promptly and efficiently.
  • Managed returns of defective or incorrect items according to company policy.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.

Service Center Manager

Valvoline Instant Oil Change
08.2010 - 08.2011
  • Supervised team of ten employees achieving over 20% sales growth across two locations.
  • Certified technicians to ensure compliance and skill consistency.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Made or approved inventory and supply purchases.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented quality control measures to uphold company standards.
  • Conducted regular performance reviews with team members to assess individual progress towards goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed scheduling, monitoring performance and creating daily reports.
  • Provided guidance and support to team members regarding complex customer inquiries.
  • Implemented strategies to reduce wait times while maintaining quality standards for customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on product knowledge, customer service techniques, and company policies.

Apprentice

Millwright Local 2158
06.2008 - 10.2009
  • Conducted maintenance on pumps, motors, and conveyors.
  • Conducted restoration of industrial sites impacted by the 2008 flood.
  • Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
  • Moved construction materials by hand or various transport methods.
  • Completed all assigned tasks within specified deadlines to ensure project continuity.
  • Participated in quality assurance checks to ensure work met industry standards.
  • Transported items and tools from truck to work locations.
  • Communicated with management and customers at project completion and verified customer satisfaction with finished work.
  • Helped operators align, move and adjust equipment and materials.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Followed safety, environmental, and regulatory policies by properly handling and disposing of hazardous waste.
  • Performed routine tasks such as measuring, cutting, and assembling materials.
  • Shadowed experienced professionals to gain hands-on experience in the field.
  • Removed debris, garbage and dangerous materials from sites and assembled and broke down ladder equipment.
  • Performed demolitions, installed remodeling products according to company standards and procedures and learned finishing work for installations and remodels.
  • Embraced ongoing education and learning opportunities to develop new skills.

Saw Operator

Jewell Tool Technology
12.2007 - 06.2008
  • Cut steel for various CNC machines.
  • Operated forklifts to transport materials efficiently.
  • Oversaw the cutting of tooling steel and managed inventory of inbound materials.
  • Performed routine maintenance on saws such as oiling, sharpening blades, replacing parts.
  • Inspected finished products for conformance to customer requirements and specifications.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Operated a variety of saws to cut various materials according to specifications.
  • Provided training for new employees on saw operations.
  • Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
  • Troubleshot machinery malfunctions quickly and efficiently.
  • Monitored inventory levels of supplies needed for production runs.
  • Selected and installed saw blades according to established safety measures.
  • Maintained and calibrated saws for proper operation.

Assistant General Manager

Paul Reveres Pizza
06.1999 - 09.2007
  • Oversaw all operational aspects of running the restaurant.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.

Switch Foreman/Assistant Engineer

Iowa Chicago and Eastern Railroad
01.2004 - 07.2004
  • Supervised track assignments for utility workers in the yard and on throw freights.
  • Generated wheel reports for inbound and outbound trains
  • Executed job duties such as managing reports while coordinating train movements in rail yards.
  • Complied with federal and company regulations to maintain high level of job site safety.
  • Trained new employees on company policies and procedures.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Delegated duties to employees based on skillset.
  • Inspected tracks, ties, switches, crossings, bridges and other railroad structures for defects or damage.
  • Maintained records of work performed by crews on daily basis.
  • Executed timely switching of trains to ensure seamless yard functionality.
  • Executed city-to-city train transportations effectively.

Education

Associate of Science - Psychology

Eastern Iowa Community College
Bettendorf, IA
05-2018

Associate of Science - Environmental Studies

Eastern Iowa Community College
Bettendorf, IA
05-2017

Certified - Personal Fitness Training, Specialist in Sports Conditioning

International Sports Science Association
01.2008

Iowa Central Community College - Physical Education, Coaching

Iowa Central Community College
04.2003

North Scott Senior High -

North Scott Senior High
05.2000

Skills

  • Communication skills
  • Problem solving
  • Leadership
  • Coaching
  • Safety awareness
  • Operating skid loaders
  • Skilled Forklift Driver
  • Operating power tools
  • Overhead Crane Operation
  • Rigging
  • Management
  • Customer service
  • Lubrication techniques
  • Bearing replacement
  • Mechanical problem diagnosis
  • Power tool operation
  • Gearbox maintenance
  • Emergency maintenance
  • Teamwork and communication
  • Reporting
  • Crane operation
  • Lockout and tagout procedures
  • Preventive techniques
  • Valve repair
  • Conveyor system maintenance
  • Service and repair
  • Calibration procedures
  • Industrial machinery repair
  • Pump maintenance
  • Hand tool proficiency
  • Team leadership
  • Staff training and development
  • Inventory management
  • Workforce management
  • Strategic planning
  • Coaching and mentoring
  • Competitor research
  • Sales management
  • Risk management
  • Shift scheduling
  • Verbal and written communication
  • Business planning
  • Decision-making
  • Project management
  • Documentation and reporting
  • Budget control
  • Performance management
  • Data analysis
  • Time management
  • Recruiting and interviewing

Custom

Available Upon Request

Accomplishments

Academic All-Conference

4-year lettermen.

Honorable Mention.

2x Hayduke Award recipient

Certification

Coaching.

Certified forklift operator.

Affiliations

  • Volunteer football coach through the Little Lancers Youth Football program.
  • Scott Community College Environmental Science Club President.
  • Scott Community College Environmental Science Club Vice President.
  • Scott Community College Environmental Science Club Trail Chairmen.

Timeline

Stay at Home Parent

Self-employeed
10.2016 - Current

Industrial Maintenance Mechanic

SMS Group
06.2014 - 10.2016

Service Adviser

Green Buick GMC Inc.
05.2013 - 09.2013

Parts Specialist

Hawkeye International Trucks and Trailer
09.2012 - 05.2013

Parts Sales Manager

AutoZone
08.2011 - 09.2012

Service Center Manager

Valvoline Instant Oil Change
08.2010 - 08.2011

Apprentice

Millwright Local 2158
06.2008 - 10.2009

Saw Operator

Jewell Tool Technology
12.2007 - 06.2008

Switch Foreman/Assistant Engineer

Iowa Chicago and Eastern Railroad
01.2004 - 07.2004

Assistant General Manager

Paul Reveres Pizza
06.1999 - 09.2007

Associate of Science - Psychology

Eastern Iowa Community College

Associate of Science - Environmental Studies

Eastern Iowa Community College

Certified - Personal Fitness Training, Specialist in Sports Conditioning

International Sports Science Association

Iowa Central Community College - Physical Education, Coaching

Iowa Central Community College

North Scott Senior High -

North Scott Senior High

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