Shawn Spitzer

Production Manager, Lead Foreman, Sales Associate

All West Surface Prep

08.2004 - 07.2022

Project Manager
Job Site
Safe Job Site
Project Management
Cost Control
Hand Tool Operation
On-Site Personnel Safety
Site Safety Coordinator
Management Team
Project Superintendent
Effective Communication
General Contractors
General Contractor Personnel
Master Schedule
Site Safety
Change Order Requests
Residential Specialist Organized
Quality Control
Baseline Schedules Creation
Performed Site Inspections
Blueprint Fluency
Priced merchandise, stocked shelves and took inventory of supplies
Stocked and replenished merchandise according to store merchandising layouts
Handled all customer relations issues in gracious manner and in accordance with company policies
Followed up with over 5-10 customers each week to verify satisfaction with purchases
Shared best practices for sales and customer service with other team members to help improve efficiency
Resolved all customer complaints in professional manner while prioritizing customer satisfaction
Mentored new sales associates to contribute to positive culture
Fostered positive work environment by consistently treating all employees and customers with respect and consideration
Communicated clear expectations and goals to each team member
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
Worked with management team to implement proper division of responsibilities
Actively pursued personal learning and development opportunities
Strategically scheduled team members to maintain optimal staffing levels at all times
Supervised and directed all merchandise and shipment processing
Answered customer telephone calls promptly and in appropriate manner
Determined customer needs by asking relevant questions and listening actively to responses
Preserved perfect attendance record for 13 months
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Directed key personnel in correct production techniques to achieve required quality.
Tracked stock using company inventory management software.
Directed manufacturing process and procedures to achieve goal of first run capability.
Created and regularly updated department work instructions and reports.
Reviewed work for quality and compliance with company standards and design specifications.
Solved customer challenges by offering relevant products and services.
Implemented quality improvement changes to minimize product defect rates.
Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
Standardized production procedures, job roles and quality assurance guidelines.
Sourced materials to keep up with production goals and meet customer demands.
Maintained customer satisfaction with quick and professional handling of product returns.
Engaged with customers to effectively build rapport and lasting relationships.
Calculated finances and production costs while managing cash flow.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Addressed personnel issues and scheduling conflicts promptly.
Performed troubleshooting procedures to diagnose malfunctions.
Organized and delivered supplies for each job.
Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.