Shawn Spriggs
Little Rock,Arkansas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
29
29
years of professional experience
Work History
Operations Support Coordinator
Rich Logistics
4809 McCain Blvd. North Little Rock, AR
10.2021 - Current
- Started out as CLASS A CDL driver then moved internal as a dispatcher driver manager and promoted to coordinator / planner
- Moved up after 2 years into the roll of a load coordinator
- Met transportation service targets and delivered loads on time.
- Assisted with development of transformational projects achieving continuous improvement across transportation department.
- Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization and wait times.
- Managed driver schedules to optimize hours of service regulations compliance while maximizing productivity levels.
- Streamlined dispatch procedures by centralizing communication channels between drivers and management staff members for better coordination purposes.
- Evaluated employee performance through ongoing monitoring metrics, providing constructive feedback to foster continuous improvement.
- Implemented safety initiatives that reduced workplace accidents, creating a safer working environment for all employees.
- Streamlined transportation processes through the implementation of advanced logistics software, improving overall operational efficiency.
- Skilled in the utilization of Mcleod system technology's
- Conducted regular audits of vehicle maintenance records, ensuring adherence to regulatory requirements and preventing costly fines.
- Coordinated cross-functional team efforts in addressing complex logistical challenges during peak periods or emergencies, maintaining seamless operations under pressure.
- Continuously monitored industry trends and changes in regulations to ensure compliance and adaptability, maintaining a competitive edge in the market.
- Facilitated effective communication between departments like finance/accounts payable thus expediting vendor payments process which led to an improved relationship with vendors.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment..
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
CLASS A DRIVER
UNIMARK TRUCK TRANSPORT
Joplin, MO
06.2021 - 09.2021
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
Recruiter (Contract)
HARDCORE TRUCKING SOLUTIONS
McKinney, Texas
02.2021 - 05.2021
- Built trusted relationships with drivers by getting to know them on a personal level and making their desired position and pay expectations a priority
- Hire, onboard and train new employees, including instructing on recruiting procedures, up to 15 different company standards and operations
- Update office calendars with scheduled appointments
- Provide timely information to callers
- Perform routine clerical tasks, including electronic filing
- Maintain detailed descriptions of calls
- Log information on calls received
- Sustain a professional demeanor in all customer interactions
- Return prior calls with detailed information or appropriate messages
- Communicate customer complaints, requests, and feedback to supervisor
- Relay messages promptly and with all necessary information
- Update database with new customer information
- Initiate and maintain professional, effective relationships via phone
- Build strong rapport with all clients and coworkers through warm attitude
- Screen and perform data entry for over 100-150 incoming calls daily
- Answer customer questions quickly and efficiently.
Driver
C J Transportation
Dallas, TX
11.2020 - 01.2021
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Recruiter (Contract)
HARDCORE TRUCKING SOLUTIONS
McKinney, Texas
01.2020 - 11.2020
- Built trusted relationships with drivers by getting to know them on a personal level and making their desired positions and pay expectations a priority
- Hire, onboard and train new employees, including instructing on recruiting procedures, up to 15 different company standards and operations
- Update office calendars with scheduled appointments
- Provide timely information to callers
- Perform routine clerical tasks, including electronic filing
- Maintain detailed descriptions of calls
- Log information on calls received
- Sustain a professional demeanor in all customer interactions
- Return prior calls with detailed information or appropriate messages
- Communicate customer complaints, requests, and feedback to supervisor
- Relay messages promptly and with all necessary information
- Update database with new customer information
- Initiate and maintain professional, effective relationships via phone
- Build strong rapport with all clients and coworkers through warm attitude
- Screen and perform data entry for over 100-150 incoming calls daily
- Answer customer questions quickly and efficiently.
Truck Driver Class A
Transport America
Eagan, Minnesota
07.2020 - 10.2020
- Deal with heavy traffic while maintaining calm demeanor
- Ensure on-time service
- Dry vans holding up to 80,000 lb weight each day
- Sustain a professional demeanor in all customer interactions
- Drive safely in all types of weather and follow traffic laws to protect company property and the general public
- Verify inventory and delivery contents against shipping papers
- Operate company vehicles safely and in accordance with policies.
Truck Driver Class A CDL
Quality Sand and Gravel
Yuba, OK
05.2020 - 06.2020
- Upheld a clean driving record with no accidents on the job
- Deal with heavy traffic while maintaining calm demeanor
- Plan alternative routes when traffic accidents arise
- Collect payment and complete appropriate paperwork at delivery site
- Maximize delivery numbers through route planning
- Drive end dump holding up to 128,000 Lb weight each day
- Sustain a professional demeanor in all customer interactions
- Efficiently load trailers according to legal weight limits and materials
- Deliver shipments on time with 100% customer satisfaction ratings
- Inspect equipment daily.
Truck Driver Class A CDL
Boyd Metals Transportation LLC
Little Rock, Arkansas
12.2017 - 01.2019
- Upheld a clean driving record with no accidents on the job
- Lead driver, Trained and maintained daily operations for 8 Drivers
- Work fast-paced morning commutes
- Ensure on-time service
- Record driving time for payroll accuracy
- Update office calendars with scheduled appointments
- Deal with heavy traffic while maintaining calm demeanor
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Collect payment and complete appropriate paperwork at delivery site
- Conduct routine inspections to ensure safe vehicle operation
- Handle customer complaints with speed and efficiency
- Drive Flatbed holding up to 80,000 Lb weight each day
- Efficiently load trailers according to legal weight limits and materials
- Deliver shipments on time with 100% customer satisfaction ratings.
Repossession Agent
Swift Recovery
Little Rock, Arkansas
02.1996 - 09.2010
- Hire, onboard and train new employees, including instructing how to maintain a safe work environment, documentation, use of equipment, state laws and customer service standards and operations
- Managed 3 states and over 30 drivers
- Troubleshoot network and production issues and perform root-cause analysis
- Update office calendars with scheduled appointments
- Provide timely information to callers
- Perform routine clerical tasks, including electronic filing
- Maintain detailed descriptions of calls
- Log information on calls received
- Sustain a professional demeanor in all customer interactions
- Return prior calls with detailed information or appropriate messages
- Communicate customer complaints, requests, and feedback to supervisor
- Relay messages promptly and with all necessary information
- Update database with new customer information
- Initiate and maintain professional, effective relationships via phone
- Build strong rapport with all clients and coworkers through warm attitude
- Screen and perform data entry for over 100-150 incoming calls daily
- Answer customer questions quickly and efficiently.
Education
C1 Truck Driving School
Little Rock, Arkansas08.2010
Sherman High School
Sherman, TX05.1993
Skills
- CLASS A CDL Driver
- Microsoft office
- Organizational skills
- Management and coordination skills
- Ability to develop and implement effective action plans
- Administrative assistant
- Appointment scheduling
- Operations tracking
Timeline
Operations Support Coordinator
Rich Logistics
10.2021 - Current
CLASS A DRIVER
UNIMARK TRUCK TRANSPORT
06.2021 - 09.2021
Recruiter (Contract)
HARDCORE TRUCKING SOLUTIONS
02.2021 - 05.2021
Driver
C J Transportation
11.2020 - 01.2021
Truck Driver Class A
Transport America
07.2020 - 10.2020
Truck Driver Class A CDL
Quality Sand and Gravel
05.2020 - 06.2020
Recruiter (Contract)
HARDCORE TRUCKING SOLUTIONS
01.2020 - 11.2020
Truck Driver Class A CDL
Boyd Metals Transportation LLC
12.2017 - 01.2019
Repossession Agent
Swift Recovery
02.1996 - 09.2010
C1 Truck Driving School
Sherman High School