MARGARET SANDERS
Garden City,USA
Summary
Knowledgeable Director of Security Operations with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals. Accomplished Security Manager with over 20 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Protective Services Group
09.2024 - Current
- Strategic Leadership: Oversee and drive operations across branch areas, ensuring that we consistently exceed client expectations and deliver exceptional service
- Business Development: Lead efforts to acquire new business opportunities and expand our client portfolio
- Build and maintain high-level client relationships and negotiate contracts that align with company objectives
- Operational Excellence: Analyze operational, financial, and service performance indicators to ensure continuous improvement in service delivery and profitability
- Team Development: Mentor and inspire a high-performing team of managers and staff
- Foster a positive, results-driven work environment where talent thrives and grows
- Client Partnership: Act as the key point of contact for high-value clients, ensuring that Huffmaster is recognized as a trusted and proactive security partner
- Financial Oversight: Develop, manage, and oversee budgets in collaboration with senior leadership to ensure financial health and strategic growth
- Leadership Expertise: 7+ years in a senior operations leadership role, ideally in the security industry or a related field
- Proven ability to drive operational success and lead large, diverse teams
- Business Acumen: Demonstrated experience in business development, contract negotiation, and budget management
- Operational Insight: Deep understanding of operational metrics, financial performance indicators, and the ability to implement strategies that drive continuous improvement
- People-First Mindset: Strong leadership skills with a focus on coaching, developing, and motivating teams to perform at their best
- Client-Centric Approach: Outstanding interpersonal and communication skills, with a focus on client service excellence
- Technology Proficiency: Strong proficiency in Microsoft Office Suite and operational management software
Virtual Security Operations Manager
Huffmaster Companies
01.2022 - Current
- Manage all employees in the VOC, reporting to the Vice President of Operations
- Interview, train and conduct employee initial orientation
- Discipline officers as needed
- Creation and implementation of Post Orders, performance objectives, etc
- Respond to after-hours calls from the VOC in a timely manner
- Manage incident reporting and video preparation for clients
- Workstation start-ups
- Work with VirSec Support Manager to solve all IT related issues
- Assist VirSec Support Manager with on-site camera configuration and maintenance
- Operate cameras for all Huffmaster client sites
- Advanced Level Monitoring of the sites (surveillance detection/counter surveillance)
- Identify need for additional virtual escorts
- Create and update Virtual patrol routes and analytic routes
- Camera maintenance and troubleshooting
- Opening maintenance tickets when necessary
- Initial emergency procedure contact
- Prepare and review incident/event reports
- Review all Site status reports
- Escalate missed site call-ins to appropriate management representative
- Identify and escalate site safety issues
- Ensure all shifts are staffed, officer training is current and ongoing, and performance improvement issues are identified
- Assist in the management / staffing of local client sites as needed and will act as a back-up Officer in the event that a local site needs emergency staffing
Security Account Manager
Allied Universal Security Services
06.2020 - 01.2022
- Manage 17 employees across 4 separate Ford locations
- Scheduling/Payroll
- Design and implement strategic security programs
- Ensure compliance with Ford Motor Company policies
- Training and development of all officers
- Hiring new staff
- Led identification, development, implementation and maintenance of security requirements for entire organization
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources
- Developed improved training methods with focus on public safety and officer awareness
- Kept team compliant with security protocols and appearance standards
- Provided safety reports and data analysis to building managers to inform security processes
- Conducted drills to keep security staff on alert and proficient with established plans
- Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements
- Monitored video surveillance feed and system alerts for suspicious activity
- Submitted documentation for weekly payroll, managed schedules and enforced policies
Client Manager
Allied Universal Security Services
11.2019 - 06.2020
- Managed 50+ accounts, 250 Employees across Southeastern Michigan
- Responsible for ensuring all client requirements are met
- Hiring new staff
- Budget management
- Setting up new accounts, hiring, staffing, designing and implementing training and security site requirements
- Scheduling/Payroll
- Design and implement strategic security programs
- Training and development of all officers
- Hiring new staff
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Developed new employees and on-going performance assessment of current employees
- Scheduled and attended meetings with clients and prospective clients as requested
- Performed duties and provided service in accordance with established operating procedures and company policies
- Established performance and service goals and held associates accountable for individual performance
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
SITE SECURITY SUPERVISOR
Allied Universal Security Services
06.2018 - 11.2019
- Roving security supervisor for 4 Ford manufacturing locations
- Scheduling/Payroll
- Design and implement strategic security programs
- Ensure compliance with Ford Motor Company policies
- Training and development of all officers
- Developed improved training methods with focus on public safety and officer awareness
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Managed team schedules to provide effective security coverage for building needs
- Wrote and submitted daily reports on security team operations
- Uphold strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Removed unauthorized persons from facility grounds
- Provided guidance to security staff on appropriate courses of action for diverse situations
- Improved security awareness by holding workshops for up to 20 company employees
- Recorded incident reports with detailed accounts of occurrences
- Supervised team of up to 20 security personnel during shift
- Trained all new security officers
- Analyzed and investigated all incidents alongside functional management and security supervisors
- Oversaw team of up to 20 security officers and managed administrative duties, including scheduling and performance evaluations
- Drafted security operating procedures and training materials for human resources department
- Supervised grounds, employee entrances and exits and security officers on duty
- Monitored property and investigated any areas of suspicion
- Screened vendors and contractors before granting access to restricted areas within mall
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
- Assessed ongoing risk factors and suggested improvements to senior management
OFFICE MANAGER/TRANSACTION COORDINATOR
KELLER WILLIAMS NOVI-BILL WEST TEAM
06.2017 - 06.2018
- Managed office and all real estate transactions for multi million-dollar real estate team of 5-7 agents
- Rental property management
- Executive Administration Assistant to team leader
- Personal business and financial management
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Sourced vendors for special project needs and negotiated contracts
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Arranged corporate and office conferences for company employees and guests
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Developed standard operating procedures for all administrative employees
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
Security Officer/Field Training Officer/Assistant Director
Allied Universal Security Services
09.2004 - 06.2017
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Guided periodic property safety inspections and oversaw remedial action for potential hazards
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Inspected all areas within building to uncover suspicious behavior
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
- Permitted entry with escort for approved persons into secure locations
- Reported irregularities such as fire and safety hazards to maintenance
- Participated in staff meetings, special events and professional development activities
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Identified violators and escorted departing personnel to guard against theft of property
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Secured personal and company goods against robbery, vandalism and illegal entry
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
- Reported suspicious activities and persons to law enforcement
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Education
Associate of Arts - Medieval European History, Greek and Roman History/Mythology
Schoolcraft College
Livonia, MI01.2015
Skills
- Strong work ethic
- Dedicated
- Positive attitude
- Superb interpersonal skills
- Excellent administrative skills
- Meticulous attention to detail
- Effective leadership skills
- Compassionate
- Trains and mentors others
- Self-starter
- Top performer
- Extensive experience in retail and automotive security
- Rebuilding security policies and procedures
- Daily incident reporting
- Security officer development
- Safety and security regulations
- CCTV Monitoring
- Security team management
- Emergency Response
- Schedule Management
- Designing training policies and procedures
- Implementing training policies and procedures
- Avigilon Certified
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Cost control
- Leadership training
- Schedule oversight
- Operations management
- Teamwork and collaboration
- Team leadership
- Employee development
- KPI tracking
- Customer relations
- Hiring and onboarding
- Performance improvements
- Relationship building
- Budget development
- P&L management
- Schedule management
- Performance evaluations
- Department oversight
- Administrative management
- Training management
- Client account management
Certification
- Licensed Realtor
- CPR/First Aid
Timeline
Director of Operations
Protective Services Group
09.2024 - Current
Virtual Security Operations Manager
Huffmaster Companies
01.2022 - Current
Security Account Manager
Allied Universal Security Services
06.2020 - 01.2022
Client Manager
Allied Universal Security Services
11.2019 - 06.2020
SITE SECURITY SUPERVISOR
Allied Universal Security Services
06.2018 - 11.2019
OFFICE MANAGER/TRANSACTION COORDINATOR
KELLER WILLIAMS NOVI-BILL WEST TEAM
06.2017 - 06.2018
Security Officer/Field Training Officer/Assistant Director
Allied Universal Security Services
09.2004 - 06.2017
Associate of Arts - Medieval European History, Greek and Roman History/Mythology
Schoolcraft College
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