Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
Shawn T. Storm

Shawn T. Storm

Billings,MT
Never doubt that a small group of thoughtful, committed individuals can change the world. In fact, it's the only thing that ever has.
Margaret Mead

Summary

Strategic, results-driven professional with a track record of developing and executing revenue-enhancing strategies. Proven ability to drive business growth and improve financial performance. Skilled in revenue analysis and financial planning. Strong advocate for team collaboration and adaptable to changing business needs. Committed to servant leadership and leaving teams better equipped and functioning optimally. Prioritizes the success of the team by improving efficiency and effectiveness in job responsibilities.

Overview

16
16
years of professional experience

Work History

Director of Revenue Cycle Management

EMS|MC
01.2024 - Current
  • Implemented rigorous performance measurement systems, enabling greater accountability among team members and promoting a culture of continuous improvement.
  • Led the development of long-term revenue targets, aligning organizational resources to achieve goals.
  • Established strong client relationships, negotiating contracts to maximize overall company earnings.
  • Improved cost efficiency by analyzing financial reports and identifying areas for operational improvements.
  • Worked within the core team to streamline business processes and internal controls, resulting in a scalable and detailed set of procedures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Sr. Dir of Clearinghouse

Smart Data Solutions
02.2022 - 12.2023
  • Increased claims processing efficiency with meticulous tracking and organization, expediting client resolution.
  • Collaborated with organizational stakeholders to align process improvement initiatives with strategic objectives.
  • Actively participated in process improvement projects leading to significant enhancements in final products.
  • Enhanced client satisfaction by providing personalized consultation services and tailored solutions.
  • Collaborated with cross-functional teams to ensure alignment on contract requirements and deliverables.
  • Ensured compliance with all applicable laws, regulations, and policies during the drafting and execution of contracts.

Sr. Director of Revenue Cycle Management

Sidney Health Center
12.2019 - 02.2022
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks to pursue solutions.
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies aligned with overall business objectives.
  • Supported revenue cycle management by diligently monitoring claims submissions, denials, and appeals.
  • Streamlined insurance verification processes, minimizing billing errors and improving revenue cycle management.
  • Enhanced revenue cycle management with timely submission of clean claims to insurance companies.

Director of Client Services

Patient Matters
10.2017 - 12.2019
  • Interacted with clients on a regular basis to quickly alleviate issues and provide project updates.
  • Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
  • Evaluated customer feedback to identify areas for improvement and implemented necessary changes to enhance service quality.
  • Streamlined internal processes for better workflow management and improved cross-functional collaboration within the organization.
  • Enhanced client satisfaction by implementing streamlined communication strategies and personalized service plans.

Director of Medical Billing

360 Care
06.2016 - 10.2017
  • Complied with established internal controls and policies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Supported financial director with special projects and additional job duties.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Director of Client Service

MedAssist, Inc.
02.2009 - 06.2016
  • Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
  • Streamlined internal processes for better workflow management and improved cross-functional collaboration within the organization.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.

Education

MBA - Healthcare Administration

Western Governors University, Salt Lake City, UT
10-2024

Bachelor of Arts - Industrial Psychology

University of Phoenix, Tempe, AZ

Skills

  • Operational efficiency

  • Data-driven decision making

  • Key account management

  • Pricing strategy

  • Revenue optimization

  • Microsoft Excel proficiency

  • Account reconciliation

  • Process improvement

Accomplishments

  • Supervised a team of 512 staff members.
  • Documented and resolved poor vendor contracts which led to a reduction of monthly costs by $15,000 and increased revenue from vendor output by 18% for a rural critical care facility.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureCareer advancementWork from home option

Timeline

Director of Revenue Cycle Management - EMS|MC
01.2024 - Current
Sr. Dir of Clearinghouse - Smart Data Solutions
02.2022 - 12.2023
Sr. Director of Revenue Cycle Management - Sidney Health Center
12.2019 - 02.2022
Director of Client Services - Patient Matters
10.2017 - 12.2019
Director of Medical Billing - 360 Care
06.2016 - 10.2017
Director of Client Service - MedAssist, Inc.
02.2009 - 06.2016
Western Governors University - MBA, Healthcare Administration
University of Phoenix - Bachelor of Arts, Industrial Psychology

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Shawn T. Storm