Shawn Stotler
Hull,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Associate
Amazon
10.2022 - Current
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Utilized customer feedback to improve product offerings.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Assistant Store Manager
Oreilly Auto Parts
07.2018 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Plumbing Apprentice
Broken PipeWrench Plumbing
01.2017 - 06.2018
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from the lead plumber.
- Removed old sinks, toilets, and pipes in preparation for the installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working conditions.
- Safely handled tools and equipment in large-scale projects.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
Assistant Store Manager
Family Dollar
06.2015 - 01.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Gwinnett Technical College
Lawrenceville, GA07.2026
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- New Hire Training
- Product Merchandising
- Friendly and Helpful
- Honest and Dependable
Timeline
Associate
Amazon
10.2022 - Current
Assistant Store Manager
Oreilly Auto Parts
07.2018 - 09.2022
Plumbing Apprentice
Broken PipeWrench Plumbing
01.2017 - 06.2018
Assistant Store Manager
Family Dollar
06.2015 - 01.2017
Associate of Applied Science - Diagnostic Medical Sonography
Gwinnett Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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