Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Stout

Hoquiam,WA

Summary

Motivated customer service specialist with over [number] years retail experience in a fast-paced, team-based environment. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

Overview

2
2
years of professional experience

Work History

Donations Specialist

Aberdeen Goodwill
Aberdeen, WA
04.2012 - 07.2013
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Followed up with over [Number] customers each week to verify that they were satisfied with purchases.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Preserved a perfect attendance record for [Number] months.

Overnight Stock

Walmart Supercenter
Tumwater, WA
08.2013 - 08.2014
  • Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Participated in physical inventory counts every time period.

Education

GED - undefined

Grays Harbor College
Aberdeen, WA
2017

Diesel tech. - diesel

Grays Harbor College
Aberdeen, WA
2021

Skills

  • Quick learner
  • Strong client relations
  • Credit card processing
  • Strategic sales knowledge
  • Creative problem solver
  • Exceptional communication skills

Timeline

Overnight Stock

Walmart Supercenter
08.2013 - 08.2014

Donations Specialist

Aberdeen Goodwill
04.2012 - 07.2013

GED - undefined

Grays Harbor College

Diesel tech. - diesel

Grays Harbor College

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Shawn Stout