Hi, I’m
Shawn Strachan
Peoria,AZ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
years of professional experience
Work History
Big O Tire
Service Advisor
07.2017 - Current
Job overview
- Answer multi line phones, check in/out customers for repairs and scheduled maintenance
- Upsell maintenance and repairs/tires
- Resolve customer service issues and manage mechanic and general Maintenance technicians
- Developed relationships with established customers while acquiring dozens of new accounts.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Big O Tires
Lead Automotive Technician
03.2011 - 07.2017
Job overview
- Manage mechanic and general Maintenance technicians
- Perform maintenance and repair on cars and light trucks
- Perform diagnostics for drivability and electrical problems.
- Streamlined repair processes for increased efficiency and customer satisfaction, implementing effective time management strategies.
- Managed complex repair projects from initial diagnosis through to completion, demonstrating exceptional problem-solving abilities under pressure.
- Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
- Developed strong relationships with suppliers, negotiating favorable pricing for parts and equipment purchases.
- Conducted detailed quality assurance checks on completed repairs, ensuring the highest level of workmanship at all times.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
Deer Valley Car Care
Automotive Technician
08.2008 - 03.2011
Job overview
- Perform maintenance and repair on cars and light trucks
- Perform diagnostics for drivability and electrical problems.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed vehicle data using advanced diagnostic equipment.
Education
Sunrise Mountain High SchoolPeoria Az
High School Diploma
05.2008
Skills
- Trustworthy and empathetic
- Strong attention to detail and organization
- Accomplished in consistently being number one and top automotive repair salesman
- Exceptional negotiating and up-selling skills
- Dedicated to keeping excellent customer interaction records
- Strong cash handling skills and ability to work with several operating systems, including Windows and Mac
- Skilled in all payment transactions and payment plans including applications for credit
- Experience in maintaining office budget
- Excellent interpersonal skills and ability to effectively communicate with customers and coworkers
- Ability to effectively handle customer inquiries, complaints, billing questions under pressure in fast-paced environment
- Excellent problem-solving and complaint resolution skills
- Experience with Multi line phone system
- Customer Service
- Computer Skills
- Multitasking and Organization
- Price Quoting
References
- Curtis Keith, 480-544-6844
- Donnie Plunket, 623-302-4302
- Elizabeth Cabanillas, 623-850-6880
fishing hiking
In my free time i like to fish and hike, i spend alot of my time working on my backyard, i also love to cook.
Timeline
Service Advisor
Big O Tire
07.2017 - Current
Lead Automotive Technician
Big O Tires
03.2011 - 07.2017
Automotive Technician
Deer Valley Car Care
08.2008 - 03.2011
Sunrise Mountain High School
High School Diploma
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