Shawn Sullwold
Grand Island,NE
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Fixed Operations
Anderson Auto Group
10.2019 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Manager
Anderson Auto Group
05.2015 - 09.2019
- Coach, train, and develop service advisors, technicians and other valued members of team.
- Work with team members to ensure effective and efficient service to customers.
- Ensure that all warranty work is within the factory criteria
- Track key performance indicators weekly to align up with company goals.
- Resolved customer complaints in professional and timely manner.
Service Advisor
Anderson Auto Group
03.2014 - 05.2015
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Midway CDJR
09.2012 - 02.2014
- Advise guest of technician findings and additional service recommendations
- Maintain professional long term relationship with guests
- Earn high CSI scores by providing outstanding service
- Work as a team with other advisors and technicians
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
General Manager of Fixed Operations
Anderson Auto Group
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Service Manager
Anderson Auto Group
05.2015 - 09.2019
- Coach, train, and develop service advisors, technicians and other valued members of team.
- Work with team members to ensure effective and efficient service to customers.
- Ensure that all warranty work is within the factory criteria
- Track key performance indicators weekly to align up with company goals.
- Resolved customer complaints in professional and timely manner.
Service Advisor
Anderson Ford
03.2014 - 05.2015
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Skills
- Excellent customer service skills
- Goal Orientated
- Organized
- Leadership and team building
- Problem Resolution
- Operations Management
Activities
- Grand Island Senior High Career Pathways, Technical Sciences Advisory Board Member
- Grand Island Senior High Career Pathways, Automotive Advisory Board Member
- Central Community College Automotive Advisory Board
- Hall County Crime Stoppers Board Member
Certification
- Ford General Manager Training
- Ford Master Service Manager Certified
- Ford Master Service Advisor Certified
Timeline
General Manager of Fixed Operations
Anderson Auto Group
10.2019 - Current
General Manager of Fixed Operations
Anderson Auto Group
10.2019 - Current
Service Manager
Anderson Auto Group
05.2015 - 09.2019
Service Manager
Anderson Auto Group
05.2015 - 09.2019
Service Advisor
Anderson Auto Group
03.2014 - 05.2015
Service Advisor
Anderson Ford
03.2014 - 05.2015
Service Advisor
Midway CDJR
09.2012 - 02.2014