Shawn Sutherland
Marshall,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Tractor Supply Company
05.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented strategies to maximize customer satisfaction.
Self Employed
Self Employed Services
05.2021 - 05.2022
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed debris and waste from outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Installed stonework according to landscape design plan and client specifications.
Pro Services/Building Materials Sales Manager
Lowes Home Improvment
08.2015 - 05.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Skills
- High-Pressure Environments
- Multi-Unit Operations Management
- Staff Training
- Strategic Partnership
- Customer Service
Timeline
Operations Manager
Tractor Supply Company
05.2022 - Current
Self Employed
Self Employed Services
05.2021 - 05.2022
Pro Services/Building Materials Sales Manager
Lowes Home Improvment
08.2015 - 05.2021