SHAWN Sweet
Redmond,OR
Summary
Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Over 20 years' experience. Excellent work ethic and strength in boosting company morale. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
BestCare Treatment Services
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
BILLING PHONE SUPPORT
Oregon Clinic
Portland, Oregon
02.2017 - 09.2021
- Answer incoming phone calls up to 600 calls a month.
- Process patient payments via Converge program.
- Work and flip past due accounts and write them off for Bad Dept Write Off.
- Assist office supervisor / Financial Counselor and get all financial assistance applications prepared to process.
- Run NCOA Report for all patient address changes and use POS ( Professional Office Services).
- Run and process collection payments that are sent from collection agency that we use and update patients account.
- Cover breaks for front desk Receptionist.
- Order Billing Dept office supplies and process PO for payments.
- Handle all medical verification that come in via fax for patients and print out detailed ledger and fax back to sender.
Receptionist
Todd Trierweiler and Associates
Portland, Oregon
11.2013 - 01.2017
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Typing documents and distributing memos.
- Creating and modifying documents using Microsoft Office.
- Updating, processing and filing of all documents.
- Managed office supplies, vendors, organization and upkeep.
- Faxing, printing, photocopying and scanning.
- Screened all visitors and directed them to correct employee or office.
- Opened and properly distributed incoming mail.
Skills
- Multi-line phone
- Filing and data archiving
- 60 WPM typing speed
- Scheduling
- Route dispatch
- Creative problem solving
- Medical terminology knowledge
- Payment processing
- Insurance Verification
- Electronic Medical Records
- Office Supply Management
Timeline
Administrative Assistant
BestCare Treatment Services
01.2021 - Current
BILLING PHONE SUPPORT
Oregon Clinic
02.2017 - 09.2021
Receptionist
Todd Trierweiler and Associates
11.2013 - 01.2017
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