Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Shawn Symonette

Miami Gardens,FL

Summary

Analytical and insightful Data Analyst known for productivity and efficiency in task completion. Specialize in data visualization, statistical analysis, and predictive modeling. Excel in problem-solving, critical thinking, and communication, ensuring successful project outcomes and team collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Support Specialist II

WEX INC.
04.2024 - Current
  • Monitors Authorization, Online and Web Services applications; triages and escalates issues to Team Leader as appropriate; can swing Authorization to the Disaster Recovery site and when required
  • Monitors infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Team Leader as appropriate
  • Monitors and executes batch schedules to ensure compliance with customer SLAs, triages and escalates issues to Team Leader as appropriate
  • Opens, monitors, updates, and escalates incident tickets; documents all pertinent information in the ticket: ensures root cause of issues are captured wherever possible
  • Performs all duties within the IT System Management framework (processes, standards, tools)
  • Maintains awareness of upcoming changes, maintenance, etc
  • And will provide company level communications around events planned and unplanned

I.T Support

New Luster Cleaning Services
11.2022 - 04.2024
  • Manage Customize Information Core needs; Manage database Jobber
  • Experience with ETL, analytic-based, data-driven, SSIS and Microsoft BI tools
  • Monitor payment trends and provide analysis
  • Respond to customer inquiries and resolve payment issues
  • Develop and maintain relationships with clients
  • Prepare and submit monthly financial reports
  • Validated electronic transfer prior to electronically posting line-item receipts to patient accounts
  • Resolved all discrepancies identified on the Invalid Claims Report after electronically posting receipts
  • Reduced/ Automate processing time by reporting to the Jobber immediately at the time of discovery
  • Gathered, documented, analyzed, and drew conclusions on collected data
  • Resolved payment disputes with company and customers

Data Center Operations Technician

Miami-Dade County Public Schools
Miami, FL
01.2018 - 11.2022
  • Develop, maintain, and improve BI tools, build, and enhance standard operating procedures (SOPs)
  • Manage various data sets, ETL
  • Communicate with client leadership to assess data needs and emerging requirements
  • Work with large data sets, workbooks, and spreadsheets to manipulate and manage program-level information using macros, queries, scripts, etc
  • Gather requirements and lead the development of long-term data management tools, processes, and solutions based on organizational needs
  • Providing general support to the client, including but not limited to analysis, data calls, risk management, audits, and project management-related tasks.
  • Address systems issues submitted in ServiceNow
  • Operates and monitors computer systems and related equipment, including mainframes, minicomputers, microcomputers, personal computers, printers, and other peripheral devices. Controls the performance of multiprocessing systems in a large networked, data communications, and telecommunications environment.
  • Supervises Computer Operators when the Supervisor of Operations is unavailable

System Support Analyst I

Jackson Health System
01.2010 - 11.2017
  • Supported software implementation of Cerner Go-live support
  • Handling master data, including creation, updates, and deletion
  • Adhere internal/external policies in relation to data governance and personal health information HIPAA
  • Manage Cerner / Epic electronic health record (EHR) application imported data
  • Helping develops reports, analysis, and dashboards
  • Identifies and researches fundamental business systems issues and follows established testing procedures
  • Gathers and documents requirements and creates supporting documentation per established procedures
  • Analyzes project requirements and recommends fundamental solutions that meet the needs of both end users and the business
  • Running and designing the reporting environment, including data sources, security, and metadata
  • Assisting with testing and implementing software and assisting with strategic decisions on new systems
  • Perform daily duties related to the support of the EHR - credentialing, medical record requests, monitoring, audits, and other activities as requested
  • Technical expertise on data storage structures, data mining & data cleansing
  • Revises definition of data as defined in data dictionary

Education

Data Analytics And Visualization - Information Technology

University of Central Florida
Orlando, FL
01-2023

Microsoft Certified Professional (MCP) -

New Horizons Computer Learning Center

Bachelor's - Computer Science

Florida A&M University

Skills

  • Payment processing
  • ETL
  • Electronic Health Records (EHR)
  • Electronic Medical Record (EMR)
  • Tableau
  • Data analysis
  • Data Centers
  • Data Center Operations
  • SQL
  • Data Recovery
  • Desktop support
  • System Configuration
  • Hardware maintenance
  • Virtualization Technologies
  • Backup and recovery
  • Application support

Websites

Certification

Data Analytics and Visualization, University of Central Florida

Timeline

IT Support Specialist II

WEX INC.
04.2024 - Current

I.T Support

New Luster Cleaning Services
11.2022 - 04.2024

Data Center Operations Technician

Miami-Dade County Public Schools
01.2018 - 11.2022

System Support Analyst I

Jackson Health System
01.2010 - 11.2017

Data Analytics And Visualization - Information Technology

University of Central Florida

Microsoft Certified Professional (MCP) -

New Horizons Computer Learning Center

Bachelor's - Computer Science

Florida A&M University

Similar Profiles

CREATE PROFILE
Shawn Symonette