Shawn Symonette
Miami Gardens
Summary
Experienced IT specialist with a focus on SQL database management and data analysis. Successfully directed a data collection project at New Luster Cleaning Services, achieving a 10% increase in data quality. Proficient in ETL processes and Tableau, demonstrating strong analytical and problem-solving capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Instructor (Part-time)
City of Miami
Miami
02.2023 - Current
- Deliver classes virtually and/or in-classroom
- Maintains safe and healthy training environment by following organization standards.
- Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
- Maintains quality service by establishing and enforcing organization standards.
- Evaluates training manuals for presentation effectiveness.
- Maintains technical knowledge by attending educational workshops, reviewing publications
IT Support Specialist II (contract)
WEX INC.
04.2024 - 10.2024
- Monitors Authorization, Online and Web Services applications; triages and escalates issues to Team Leader as appropriate; can swing Authorization to the Disaster Recovery site and when required
- Monitors infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Team Leader as appropriate
- Monitors and executes batch schedules to ensure compliance with customer SLAs, triages and escalates issues to Team Leader as appropriate
- Opens, monitors, updates, and escalates incident tickets; documents all pertinent information in the ticket; ensures root cause of issues are captured wherever possible
- Performs all duties within the IT System Management framework (processes, standards, tools)
- Maintains awareness of upcoming changes, maintenance, etc.
- And will provide company level communications around events planned and unplanned
Data Analyst (contract)
New Luster Cleaning Services
11.2022 - 04.2024
- Managed and optimized SQL database systems, reducing redundancy by 10%
- Spearheaded a project for data collection that improved the data quality by 10%
- Analyzed and interpreted complex data sets, providing valuable insights for business strategy development
- Performed statistical analysis of survey data and created comprehensive reports for stakeholders.
- Data cleaning, ETL data sets for Tableau dashboards for accurate and real-time data visualization.
- Automated repetitive data extraction tasks, reducing processing time by 20%.
- Prepare and submit monthly financial reports.
- Helping develops reports, analysis, and dashboard
Data Center Operations Technician
Miami-Dade County Public Schools
Miami
01.2018 - 11.2022
- Develop, maintain, and improve BI tools, build, and enhance standard operating procedures (SOPs)
- Manage various data sets, ETL
- Communicate with client leadership to assess data needs and emerging requirements
- Work with large data sets, workbooks, and spreadsheets to manipulate and manage program-level information using macros, queries, scripts, etc.
- Gather requirements and lead the development of long-term data management tools, processes, and solutions based on organizational needs
- Providing general support to the client, including but not limited to analysis, data calls, risk management, audits, and project management-related tasks.
- Address systems issues submitted in ServiceNow
- Operates and monitors computer systems and related equipment, including mainframes, minicomputers, microcomputers, personal computers, printers, and other peripheral devices.
- Controls the performance of multiprocessing systems in a large networked, data communications, and telecommunications environment.
- Supervises Computer Operators when the Supervisor of Operations is unavailable
Education
Bachelor's - Computer Science
Florida A&M University
Skills
- R and Python programming
- ETL processes
- Data transformation and aggregation
- Tableau and Power BI
- Data virtualization technologies
- Microsoft Office Suite
- Excel proficiency
- Data analysis techniques
- Data collection methods
- Application support services
- Data center operations
- SQL database management
- Data recovery solutions
- Desktop support services
- ServiceNow expertise
- Jira project management
- Virtualization technologies
Certification
- University of Central Florida, Data Analytics and Visualization
- New Horizons Computer Learning Center Microsoft, Certified Professional (MCP)
Timeline
IT Support Specialist II (contract)
WEX INC.
04.2024 - 10.2024
Information Technology Instructor (Part-time)
City of Miami
02.2023 - Current
Data Analyst (contract)
New Luster Cleaning Services
11.2022 - 04.2024
Data Center Operations Technician
Miami-Dade County Public Schools
01.2018 - 11.2022
Bachelor's - Computer Science
Florida A&M University
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