Shawn Tantillo
Rochester
Summary
Highly skilled Installation and Service Technician with broad-ranging experience in the field. Strengths include diagnostic capabilities, customer service, technical problem-solving skills, and equipment maintenance. Previously implemented innovative repair solutions that improved efficiency and system longevity.
Resourceful Installation and Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and system upgrades. Possess strong technical aptitude, problem-solving abilities, and manual dexterity. Excel in customer service, communication, and teamwork to ensure optimal operation and client satisfaction.
Overview
22
22
years of professional experience
2009
2009
years of post-secondary education
Work History
Installation and Service Technician
J & S Hardwood Flooring
Rochester
06.2004 - Current
- Installed hardwood flooring in residential and commercial spaces.
- Provided maintenance and repair services for flooring installations.
- Assessed site conditions to determine installation requirements.
- Collaborated with clients to select appropriate flooring materials.
- Operated power tools for precise cutting and fitting of flooring.
- Educated customers on proper care and maintenance of hardwood floors.
- Ensured compliance with safety standards during installations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
- Conducted on-site installation of equipment and services for customers.
- Ensured that all safety procedures were followed during installations and repairs.
- Identified potential upgrades or additional products for customers based on their needs.
- Professional refinishing and resurfacing on hardwood floors installed in residential, commercial, and school gymnasiums along with painting new line of basketball courts.
Service Plumber
Roto Rooter Plumbing
Rochester
04.2014 - 03.2026
- Installed and repaired plumbing systems in residential and commercial properties.
- Diagnosed plumbing issues using advanced tools and techniques.
- Conducted routine maintenance on plumbing fixtures and systems.
- Collaborated with clients to determine plumbing needs and solutions.
- Provided exceptional customer service during service calls and consultations.
- Installed, repaired, and replaced water heaters, faucets, toilets, pipes, and other fixtures.
- Responded to emergency service calls regarding plumbing issues.
- Maintained a clean work area throughout each job site visit.
- Explained repair procedures to customers in an easy-to-understand manner.
- Examined and diagnosed plumbing systems to identify problems and develop solutions.
- Prepared cost estimates for plumbing projects based on customer needs.
- Inspected drainage systems for clogs or blockages.
- Professional Drain Cleaner while operating Cable Machine, and Hydro Flushing Blockage Out of Sewer Line
Automotive Collision Technician
Nu Look
Rochester
03.2014 - 12.2015
- Repaired damaged vehicle frames using cutting-edge tools and techniques.
- Applied paint finishes to vehicles ensuring high-quality surface appearance.
- Collaborated with team members to streamline repair workflows and processes.
- Inspected vehicles for structural integrity and safety compliance before repairs.
- Advised customers on repair options, timelines, and costs effectively.
- Maintained a clean and organized workspace adhering to safety standards.
- Cleaned repaired parts with solvents before assembly or reinstallation into the vehicle.
- Inspected completed repair jobs for accuracy before returning vehicles to customers.
- Filled dents with body filler materials and smoothed surfaces with sandpaper or other abrasives to prepare for painting.
- Welded broken parts and filled in dents to create smooth vehicle bodies.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Checked In vehicles as they came in for repairs and pre washed them to assess damage better.
Professional Carpet Cleaner
Stanley Steemer International
Rochester
06.2008 - 08.2010
- Operated advanced carpet cleaning equipment for residential and commercial spaces.
- Assessed carpet conditions to determine appropriate cleaning methods and solutions.
- Applied eco-friendly cleaning products ensuring safety for clients and pets.
- Maintained cleanliness and organization of equipment and work vehicles daily.
- Kept track of inventory levels for supplies and chemicals used during cleaning process.
- Communicated effectively with customers regarding pricing estimates, job progress updates.
- Cleaned upholstered furniture pieces including couches, chairs, ottomans.
- Ran hot water extraction equipment to deep clean carpets.
- Applied chemical solutions to treat soiled areas.
- Educated customers on proper care of their carpets after treatment was completed.
- Inspected carpets and fabrics for damage, stains, and other contaminants.
- Ensured customer satisfaction by providing excellent service.
- Provided preventative treatments such as Scotchgard protection or deodorizing services.
- Maintained detailed records of jobs performed in order to ensure quality control standards were met.
- Moved furniture in order to gain access to all areas of the carpet for cleaning.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Conducted pre-treatment spot cleaning of carpets and upholstery.
- Assisted in maintaining vehicles used for transporting equipment and materials.
Education
Certificate Of Completion - Auto Body Collision Repair
Monroe 2 BOCES
Rochester, NY 09.2006 - 06.2008
Greece Athena High School
Rochester, NYSkills
- Flooring installation
- Plumbing Repair
- Drain Cleaning Equipment Operation
- Site Assessment
- Technical Troubleshooting
- Heavy Equipment Operator and Machine Maintenance
Accomplishments
- Auto Body Collision Repair Certificate of Completion
- Perfect Attendance Award
Affiliations
- Process of Completing NCCER Level 1-4 of Plumbing and Pipefitting
Timeline
Service Plumber
Roto Rooter Plumbing
04.2014 - 03.2026
Automotive Collision Technician
Nu Look
03.2014 - 12.2015
Professional Carpet Cleaner
Stanley Steemer International
06.2008 - 08.2010
Certificate Of Completion - Auto Body Collision Repair
Monroe 2 BOCES
09.2006 - 06.2008
Installation and Service Technician
J & S Hardwood Flooring
06.2004 - Current
Greece Athena High School