Shawn Tedesco
Mansfield,OH
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Manager
Bill Harris Chevrolet
11.2023 - Current
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Delivery Driver
DoorDash
01.2020 - 11.2023
- Deliver food and goods to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Parts Advisor
Fyda Freightliner
01.2019 - 05.2020
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Parts Manager
O'Reilly Auto Parts
04.2017 - 02.2019
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Parts Advisor
Preston GM Superstore
01.2015 - 09.2017
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Education
Liberty High School
Youngstown, OH01.1999
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Vendor Relations
- Stock management
- Returns processing
- Inventory Auditing
- Goal Setting
Certification
- GM Certification
- Driver's License
Timeline
Parts Manager
Bill Harris Chevrolet
11.2023 - Current
Delivery Driver
DoorDash
01.2020 - 11.2023
Parts Advisor
Fyda Freightliner
01.2019 - 05.2020
Parts Manager
O'Reilly Auto Parts
04.2017 - 02.2019
Parts Advisor
Preston GM Superstore
01.2015 - 09.2017
Liberty High School
- GM Certification
- Driver's License
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