Shawn Tedesco
Mansfield,OH
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Manager
Bill Harris Chevrolet
2023.11 - Current
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Delivery Driver
DoorDash
2020.01 - 2023.11
- Deliver food and goods to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Parts Advisor
Fyda Freightliner
2019.01 - 2020.05
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Parts Manager
O'Reilly Auto Parts
2017.04 - 2019.02
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Parts Advisor
Preston GM Superstore
2015.01 - 2017.09
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Education
Liberty High School
Youngstown, OH01.1999
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Vendor Relations
- Stock management
- Returns processing
- Inventory Auditing
- Goal Setting
Certification
- GM Certification
- Driver's License
Timeline
Parts Manager
Bill Harris Chevrolet
2023.11 - Current
Delivery Driver
DoorDash
2020.01 - 2023.11
Parts Advisor
Fyda Freightliner
2019.01 - 2020.05
Parts Manager
O'Reilly Auto Parts
2017.04 - 2019.02
Parts Advisor
Preston GM Superstore
2015.01 - 2017.09
Liberty High School
- GM Certification
- Driver's License
Similar Profiles
Dalton YorkDalton York
Car Salesman at Bill Cramer ChevroletCar Salesman at Bill Cramer Chevrolet
Chris WilliamsChris Williams
Fixed Operations Director at Bill Dickason ChevroletFixed Operations Director at Bill Dickason Chevrolet
Courtney CortesCourtney Cortes
Receptionist/Administrative Assistant at Bill Pierre Ford & ChevroletReceptionist/Administrative Assistant at Bill Pierre Ford & Chevrolet