SHAWN THOMAS

Transition Support and Communication

• Act as the liaison between corporate transition teams and individual stores.
• Provide clear and timely communication on system changes, expectations, and training materials.
• Facilitate store-level awareness and readiness for upcoming transition dates and milestones.

Training and Guidance

• Assist store managers and team members in learning new 7-Eleven systems (e.g., back-office software, inventory systems, fuel reporting, payroll tools).
• Answer questions related to new operational procedures, paperwork, and workflows.
• Troubleshoot issues and escalate system bugs or usability problems to IT or transition teams.

Operational Support

• Monitor compliance with new 7-Eleven operational standards and identify gaps.
• Help with data migration and ensure store-level inventory, pricing, and POS systems are aligned.
• Ensure proper setup of new workflows such as vendor ordering, receiving, daily cash handling, and fuel reconciliation.

Problem Solving and Issue Resolution

• Respond to urgent store-level issues during and after the transition period (e.g., loss of system access, mismatched inventory, incorrect vendor pricing).
• Coordinate with technical support to resolve system outages or performance problems.
• Maintain a log of recurring issues to assist with continuous improvement and feedback to the transition team.

• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions about sizing, accessories, and merchandise care.