Shawn Tidd
Vancouver,WA
Summary
Experienced with coordinating and managing dispatch activities to ensure efficient operations. Utilizes strong organizational skills to maintain effective communication and timely delivery schedules. Knowledge of team leadership and problem resolution in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Dispatch Supervisor
Heidelberg Materials
09.2022 - 01.2025
- Supervised team of three employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Driver Supervisor
Heidelberg Materials
09.2018 - 09.2022
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
Dispatcher
Cadman
01.2013 - 09.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Concrete Truck Driver
Cemex
07.2011 - 01.2013
- Communicated effectively with clients, addressing concerns or questions regarding concrete delivery and placement.
- Safely operated concrete mixer truck, adhering to all traffic regulations and contributing to a safe work environment.
- Demonstrated adaptability by adjusting schedules based on changing weather conditions or unexpected project delays while maintaining efficient service levels.
- Assisted in pouring concrete at job sites, facilitating smooth workflow between truck drivers and construction crews.
Education
High School Diploma -
Hudson's Bay High School
Vancouver, WA06-1985
Skills
- Transportation coordination
- Mentoring and training
- Coaching and onboarding
- Positive communication skills
- Knowledgeable in Command
- Logistics management
- Records maintenance
- Logistics activities and coordination
- Dispatch coordination
- Customer relations
- Data entry
- Dispatching procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved customer issues which led to customers trust.
- Supervised team of three staff members.
Languages
English
Full Professional
Timeline
Dispatch Supervisor
Heidelberg Materials
09.2022 - 01.2025
Driver Supervisor
Heidelberg Materials
09.2018 - 09.2022
Dispatcher
Cadman
01.2013 - 09.2018
Concrete Truck Driver
Cemex
07.2011 - 01.2013
High School Diploma -
Hudson's Bay High School
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