SHAWN TRICE
Reynoldsburg,United States
Summary
Dedicated coordinator/scheduler with expertise in ICD-10 coding and proficiency in Cerner, EPIC, and EHR systems. Demonstrated ability to organize paperwork and coordinate supplies efficiently in high-pressure environments. Successfully scheduled weekly procedures for five surgeons in a busy pediatric practice, while ensuring optimal workflow. Experienced in verifying coverage and obtaining necessary authorizations to facilitate patient care. Organized clinic and therapy scheduler with a background in managing patient appointments, directing therapy flow, and coordinating medical and therapy staff schedules. Skilled in using scheduling software, maintaining patient confidentiality while providing exceptional customer service, and solving scheduling conflicts efficiently. Demonstrated improvement of patient satisfaction scores through effective communication and timely coordination of services. Efficient professional in medical and therapy administrative support, known for high productivity, and ability to complete tasks swiftly. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinic Scheduler/Surgery Scheduling Coordinator
Nationwide Children's Hospital
Columbus, OH
07.2024 - Current
- Coordinated scheduling with Gastroenterology clinic providers to maintain accuracy and efficiency.
- Maintained up-to-date records of all scheduled surgeries and related information.
- Responded to telephonic and email inquiries regarding surgical times and appointments.
- Assisted patients with documentation and sign-in processes for surgical procedures.
- Conducted daily outreach to schedule surgeries, including reminders and emergency cases.
- Ensured Providers' Outlook calendars reflected accurate schedules and blocked meetings.
- Scheduled necessary equipment and procedure rooms while managing surgical inventory.
- Understood surgical procedures to maintain an efficient surgical schedule.
- Scheduled patient appointments using electronic health record systems.
- Coordinated communication between patients and healthcare providers.
- Resolved scheduling conflicts and ensured optimal clinic workflow.
- Provided exceptional customer service to enhance patient experience.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Utilized EMR systems to enter new patient data, update existing records, schedule follow-up visits.
- Assisted patients with scheduling appointments over the phone and in person.
- Responded promptly to inquiries from patients and other healthcare professionals via telephone or email.
- Coordinated with medical staff to determine availability for appointments.
- Assisted patients with canceling and rescheduling appointments.
- Routed calls and correspondence to appropriate medical staff.
Surgery Scheduling/Data Coordinator
Le Bonheur Children's Hospital
Memphis, TN
12.2023 - 07.2024
- Scheduled surgeries managed pre-certifications and verified insurance coverage.
- Coordinated with main operating rooms to set up surgeries for Pediatric Surgeons in and out of Methodist health care system.
- Expertly managed planning, scheduling and coordination of outpatient and Inpatient surgical procedures.
- Reviews and maintains patient care information.
- As initial patient liaison coordinates all patient care procedures via telephone communications and direct patient contact for hospital-based exams and procedures.
- Completes patients' medical and/or insurance file from initial interview and distributes files as specified in departmental policies and procedures.
- Performs other job functions as assigned or requested.
- Maintained accurate and up-to-date records of all scheduled surgeries and related information.
- Ensures that all necessary equipment and supplies are available for the scheduled surgeries.
Surgery Scheduling Coordinator
Nationwide Children's Hospital
Columbus, OH
04.2022 - 06.2023
- Scheduled surgeries managed pre-certifications and verified insurance coverage.
- Coordinated with surgery centers and Main operating rooms to set up surgeries for a number of Pediatric Surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for physicians in pediatric medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Ensures that all necessary equipment and supplies are available for the scheduled surgeries.
Therapy Coordinator
Ohio Health Rehabilitation Hospital
Columbus, OH
03.2018 - 04.2022
- Worked directly with patients to deliver quality therapy for physical, Occupational and Speech needs.
- Assisted with organization of department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Resolved issues with patient therapy care by liaising between patients, staff, doctors and Case managers.
- Motivated and individualized Occupational, Physical, Speech therapist, along with Rehab assistant in delivering quality and timely patient therapy care.
- Oversaw therapy staff daily required Patient schedule of 45 physical, occupational and speech therapist to make sure patient required therapy hours were met daily.
- Trained, motivated and advised therapy staff on correct procedures.
- Resolved scheduling conflicts promptly among physicians, nurses, case managers and other healthcare employees to keep workflow on task.
STNA
Select Specialty hospital
Columbus, OH
05.2013 - 03.2018
- Performing services for the patient involving bathing using basin-less bath products, oral hygiene, oral feeding and care of hair.
- Answering patient lights and performing services in a timely manner that adds to the physical well-being of the patient.
- Participating in hourly rounds.
- Transporting patients to and from various treatment centers when necessary; assisting transporters in moving patients in and out of stretchers and wheelchairs.
- Maintaining the cleanliness of various instruments and equipment such as bedpans, urinals and wheelchairs.
- Keeping the patient's rooms in clean and orderly condition, including making beds.
- Maintaining unit stock levels of supplies and equipment as directed.
CNA
ST. Joseph Hospital
Fort Wayne, IN
06.2010 - 05.2013
- Assists nursing staff in delivering care, performing delegated basic patient care services, and ensuring a clean, safe, and well-organized environment.
- Collects and records patient data, including vital signs, height, weight, oxygen saturation, intake/output, and calorie counts, reporting findings to the RN.
- Supports patients with meals, feeding, bathing, oral care, grooming, linen changes, skin care, elimination assistance, and urinary catheter care.
- Assists with patient positioning, repositioning, dangling, ambulating, and using mobility aids such as walkers, crutches, canes, and wheelchairs.
- Collects urine and stool samples and performs blood glucose monitoring via finger sticks, documenting and reporting results to the RN.
- Communicates patient information effectively to the care team, adapts to change, and maintains professionalism in all interactions.
- Maintains a clean, neat, and safe environment for patients and staff, adhering to infection control and safety protocols, including appropriate use of personal protective equipment (PPE).
- Enhances the patient experience by engaging in evidence-based best practices, including safety rounding and using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You).
- Participates in performance improvement initiatives, risk management reporting, and compliance with National Patient Safety Goals and Core Measures.
- Performs other duties as assigned.
- Complies with all policies and standards.
CNA
Parkview Hospital
Fort Wayne, IN
04.2001 - 06.2010
- Assisted physical, occupational, or speech therapists, as well as also helping patients who were injured at work to rejoin the workforce.
- Showed people with mental disabilities, such as Alzheimer's or Parkinson's disease, how to complete therapeutic exercises.
- Responsible for transporting patients between treatment areas, but also helped clean treatment rooms and maintain equipment.
- Completed clerical tasks, such as obtaining signatures, making copies, and filing forms.
- Bathed, dressed, and undressed patients.
- Served and collected food trays and fed patients requiring help.
- Transported patients, using wheelchair or wheeled cart, or assisted patients to walk.
- Draped patients for examinations and treatments, and remained with patients, performing duties such as holding instruments and adjusting lights.
- Turned and repositioned bedfast patients, alone or with assistance, to prevent bedsores.
- Changed bed linens, ran errands, directed visitors, and answered telephone.
- Took and recorded temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed.
- Cleaned, sterilized, stored, prepared, and issued dressing packs, treatment trays, and other supplies.
Education
Associate of Science -
OHIO SCHOOL OF PHLEBOTMY
Columbus, OH02.2016
Associate of Science - Health Information Technology
Brown Mackie College
Fort Wayne, IN06.2007
Skills
- Patient history collection
- Customer service
- Computer proficiency
- Office administration
- Medical scheduling
- Multi-line phone operation
- Organizational skills
- Medical receptionist duties
- Administrative support
- Time management
- Phone etiquette
- Medical billing and coding
- Insurance verification
- Word processing
- Filing systems
- Order entry processes
- ICD-10 coding
- ICD-9 coding
- EMR systems management
- CPT coding expertise
- Medical terminology knowledge
- Behavioral health support
Certification
- CNA
- CPR Certification AHA
- State Tested Nursing Assistant
- AED Certification
- BLS Certification
Military Service
United States Army, United States, E3
Websites
Timeline
Clinic Scheduler/Surgery Scheduling Coordinator
Nationwide Children's Hospital
07.2024 - Current
Surgery Scheduling/Data Coordinator
Le Bonheur Children's Hospital
12.2023 - 07.2024
Surgery Scheduling Coordinator
Nationwide Children's Hospital
04.2022 - 06.2023
Therapy Coordinator
Ohio Health Rehabilitation Hospital
03.2018 - 04.2022
STNA
Select Specialty hospital
05.2013 - 03.2018
CNA
ST. Joseph Hospital
06.2010 - 05.2013
CNA
Parkview Hospital
04.2001 - 06.2010
Associate of Science -
OHIO SCHOOL OF PHLEBOTMY
Associate of Science - Health Information Technology
Brown Mackie College