Shawn Trotter

1993-2015 Installation/Repair Technician

• Installed new equipment according to manufacturer specifications and customer requirements.
• Well versed in coax, copper, and fiber facilities.
• Performed troubleshooting of hardware, software, and network systems.
• Provided technical support for customers onsite or remotely via telephone or email.
• Inspected existing systems to ensure compliance with safety regulations and customer requirements.
• Repaired malfunctioning components in existing systems as needed.
• Assisted other technicians with complex installations when necessary.
• Resolved customer complaints related to installation issues in a timely manner.
• Trained end-users on how to operate their newly installed systems properly.
• Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
• Performed job tasks while complying with company's safety procedures and guidelines.
• Maintained clean tools, test equipment, and work vehicles.

2015-2022 Supervisor

• Conducted needs assessments to identify gaps in employees' skills and knowledge.
• Organized and scheduled daily tasks for installation teams.
• Coordinated with clients to ensure their needs were met during the installation process.
• Ensured that all safety protocols were followed in accordance with company policies and regulations.
• Resolved conflicts between team members or customers as needed.
• Conducted regular inspections of tools, equipment, and vehicles used by installation teams.
• Assisted with training new staff on proper techniques for installing products correctly.
• Collaborated with other departments, such as sales, engineering, and network operations, to ensure smooth operations throughout the entire process.
• Surveyed site locations to determine best plans and assess potential problems.
• Inspected completed work to ensure quality and identify skill gaps.

2023 - Present, Training Coordinator

• Coordinated with subject matter experts to develop effective training content.
• Organized and scheduled on-site trainings for staff members.
• Maintained accurate records of all trainings conducted.
• Assisted in designing, developing, and implementing new training methods and techniques.
• Evaluated employee performance before, during, and after training sessions.
• Collaborated with management team to determine appropriate learning objectives for each program.
• Delivered presentations outlining best practices related to specific job roles or tasks.
• Managed training calendars to inform participants of upcoming training session topics and dates.
• Supported onboarding of new employees by hosting orientation sessions.
• Mentored and onboarded new staff members to establish top client satisfaction.
• Utilized learning management systems (LMS) to provide online training and track employee progress.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
• Provided supervision and guidance to installation teams onsite.
• Managed company and contract employees for efficient and accurate installations.
• Created and conducted aerial lift certification and safety training, as well as ladder safety training.