Shawn Truly
Oakland,CA
Summary
Proven Building Operations Manager with a track record of enhancing facility operations and team efficiency at Hamilton Families. Expert in facilities management and emergency response, demonstrating exceptional teamwork and collaboration skills. Achieved significant improvements in building security and maintenance scheduling, ensuring high-quality standards and OSHA compliance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Building Operations Manager
Hamilton Families
03.2023 - Current
- Evaluate and ensure the quality standards of all custodial work and maintenance or repairs of facility.
- Identify special projects for maintenance / custodial staff offer support and supervision ensuring projects are completed to a high standard.
- Create and execute an annual maintenance plan.
- Manage contracts w/ vendors.
- Manage budget for building repairs, maintenance and janitorial supplies.
- Ensure building safety and security.
- Crate and execute safety plan.
- Ensure OSHA compliance.
- Conduct biannual fire drills
- Manage contract w/ security guards . Analyze needs for building security and make recommendations for changes.
- Maintain inventory of furniture in units and office and community spaces
- Manage budget for Emergency Preparedness
- Coordinate and collaborate w/ Agency Operations team to ensure the program's operational needs are meet.
Transitional Housing Coordinator
Hamilton Families
11.2017 - 03.2023
- Coordinate crisis intervention and emergency responses for residential staff. Attain familiarity and proficiency in all duties and responsibilities related to the residential department.
- Supervise residential and custodial staff in a manner consistent with applicable law and organizational policies and procedures.
- Provide facility or shift coverage on an emergency basis; if unable to arrange alternate coverage, the TH Manager fills the shift personally.
- Assist Program Management Team in developing and revising policies and procedures.
- Orient, train, coach, motivate, and evaluate designated staff in accordance with the agency’s Collective Bargaining Agreement, as well as organizational policies, procedures and programs.
- Hire, train and supervise staff. Conduct performance appraisals, support staff development, and ensure discipline and corrective action as appropriate.
- Complete required paperwork in a timely manner; maintain thorough, accurate, safe and organized records, files and correspondence. Calculate, collect and maintain accurate records of client rent and savings payments; prepare financial statements and reports on status of property, client demographics, occupancy rates, and dates of expiration of client length of stay.
- Ensure that adequate health and safety standards for the facility are maintained at all times. This includes compliance with all Department of Public Health, Mayors Office of Housing and Community Development, and San Francisco Fire Department regulations.
- Monitor and coordinate facilities maintenance and repair, including, unit turnovers and service calls. Work closely with Facilities Maintenance Coordinator.
- Attend regular staff meetings and share facilitation duties. Facilitate and coordinate community meetings for participants. Represent Hamilton Families in the community as required.
- Other duties as assigned.
Residential Counselor
Hamilton Families
01.2016 - 11.2017
- Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures, as well as through observing stated DHS grievance policy. Act as a role model, guiding participants and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships, and constructive time management.
- Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, and community rooms) and exterior of the building.
- Maintain appropriate professional boundaries with participants and staff, respond to participant requests in a professional and courteous manner, and observe and adhere to participant confidentiality standards.
- Ensure the safety of participants by limiting access to facility to participants, staff, and authorized visitors and service providers; help to ensure adequate health and safety standards are maintained throughout the facility.
- Perform daily maintenance, cleaning, and kitchen duties (assist in preparing living units for incoming families, cleaning and maintaining the kitchen and dining areas, daily upkeep, and cleaning of shelter and office areas); assist with serving resident meals as needed.
- Maintain thorough and accurate records, files, correspondence, and statistics; complete necessary documentation (both hand-written and computer-based/data entry) in a timely, accurate, complete and legible manner, which may include, but is not limited to: notations in the shelter log, bed roster, incident reports, late arrivals, sign-in sheets, referrals, showers and laundry schedules, and any other forms used or as directed by your supervisor.
- Respond appropriately to emergencies, including contacting appropriate staff and supervisor(s), interacting with police, fire, and medical personnel as needed.
- Perform intakes with new families, including reviewing the program agreement and rules; providing a tour of the building; and informing participants where they can gain access to employment, housing, medical, and counseling services.
On-call Residential Counselor
Hamilton Families
08.2015 - 01.2016
- Report to work as arranged with supervisors to maintain shift coverage and primary supervision and support of participants.
- Responsible for reporting work availability on a weekly basis to the Shelter or Transitional Housing Coordinators.
- Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures in accordance with San Francisco’s Shelter Grievance Policy or with DHS grievance policy.
- Model and facilitate appropriate behavior for participants in terms of daily living skills, self-care, personal interaction, social relationships, and constructive time management.
- Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.
- Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.
- Effectively communicate necessary information to all supervisors, staff, and shifts as appropriate.
- Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.
- Conduct regular rounds of the interior and exterior of the facility and help ensure that health and safety standards are maintained throughout.
- Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality.
- Bilingual positions require providing verbal and written program and other information as needed to participants who are predominantly monolingual in the language for which a bilingual premium applies.
- Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear, thorough, accurate, and legible manner. Required documentation may include, but is not limited to, conducting or assisting with intakes and reviewing program agreements and rules, shift log notes, bed rosters, maintenance requests, incident reports, late arrivals, sign-in sheets, shower and/or laundry schedules, and other documentation as directed by supervisors.
- Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed.
- For overtime, provide varying shift coverage as needed and available.
- Complete additional, designated shift-specific and site-specific tasks as directed by supervisors.
- Attend and participate in staff meetings and trainings as required.
- Other duties as assigned.
Education
City College of San Francisco
San Francisco, CA 09.2012 - 05.2014
Skills
Facilities Management
Coordinating repairs
Overseeing building security
Rent collection
Maintenance Planning
Operations Management
Maintenance Scheduling
Emergency Response
Facility Operations
Teamwork and Collaboration
Customer Service
Inventory Management
Timeline
Building Operations Manager
Hamilton Families
03.2023 - Current
Transitional Housing Coordinator
Hamilton Families
11.2017 - 03.2023
Residential Counselor
Hamilton Families
01.2016 - 11.2017
On-call Residential Counselor
Hamilton Families
08.2015 - 01.2016
City College of San Francisco
09.2012 - 05.2014
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