Shawn Uong
Garden Grove,CA
Summary
Result-driven sales and business operations leader with over 10 years of experience in managing high-performing teams, enhancing sales growth, and team development. Passionate about empowering team members through development initiatives that foster a collaborative work environment, enhancement of skills, excellence, and accountability. Strong background in strategic planning and leveraging data to create actionable strategies that will align with the organization's objectives resulting in sustained success and achieving the company's overarching goals. Other key experience lies in cross functional collaboration with key stakeholders, performance analysis, coaching and mentoring, process optimization, and multi-unit management.
Overview
14
14
years of professional experience
Work History
Acquisition Manager
Unite Health Share Ministries
09.2022 - Current
- Successfully leading the highest performing sales team of 10 Account Executives that consistently exceed the company's performance expectation.
- Developed and implemented a comprehensive sales training program that improved the organization’s talent retention by 30%.
- Responsible for the hiring, training, and ongoing development of Account Executives.
- Expanded the sales department from 8 to 25 Account Executives in six months enhancing the company’s market reach by 13%.
- Monitoring key performance indicators (KPI's) to evaluate and improve the sales team performance.
- Optimize the company’s sales processes and elevating the standard of excellence that resulted in a 22% increase in sales growth within the first year of leadership.
- Strategic planning and execution of quarterly sales initiatives.
- Awarded "Top Performing Manager of the Year" in 2022 for successfully exceeding the organization’s annual revenue sales target.
- Facilitating bi-weekly one-on-one meetings with the sales team to recognize recent successes and providing feedback on areas for improvement.
- Collaborate cross-functionally with the member service department to improve the overall member experience and retention.
Team Development Leader
Sureco
06.2019 - 09.2021
- Spearheaded the establishment of the company’s SDR Department.
- Led a team of 7 Sales Development Representatives and improving the company’s lead conversion rate by 18%.
- Established key performance indicators (KPI's) to effectively assess the success of the SDR team.
- Provided ongoing coaching and mentorship through tailored weekly one-on-one meeting that cultivated a culture of accountability and continuous improvement.
- Led the hiring and training process for incoming sales agents ensuring a seamless onboarding experience and equipping them with the skills needed for success.
- Implemented sales strategies to increase revenue growth by focusing on up-selling and cross-selling opportunities.
- Facilitated in streamlining the company's sales processes and proactively implemented proper solutions that significantly enhanced the overall performance of the sales department.
- Cultivated a team culture centered on collaboration, healthy competition, excellence, and continuous improvement.
Area Operations Manager
Lee's Sandwiches
07.2018 - 04.2019
- Oversaw the daily operations across 4 corporate store locations in the Orange County region.
- Monitored sales revenue, customer experience, and overall operational efficiency.
- Analyzed financial reports to develop strategies that enhance the company's profitability.
- Ensured adherence to company policies, industry regulations, and quality standards while implementing best practices to improve customer satisfaction.
- Developed and implemented store budgets to maintain cost control and enhance financial performance.
- Addressed operational issues swiftly by implementing corrective actions and facilitate effective communication between store General Managers and Chief Executives.
- Managed the Profit and Loss reports for all corporate store locations ensuring alignment with the company's quarterly revenue and budget expectations.
- Facilitated quarterly performance reviews and training sessions for store General Managers fostering continuous development and enhancement of operational effectiveness.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Regional Director of Sales and Operations
Smart Circle International
02.2013 - 12.2017
- Led the direct sales and marketing campaign for DIRECTV across 7 Fortune 500 retailers: Costco, Best Buy, and Sam's Club.
- Led a sales team of 20 sales representatives ensuring sales performance and compliance consistently met client and retailers expectation.
- Successfully enhanced the sales growth for DIRECTV by 120% within 12 months of leading the San Diego market.
- Established and nurtured strong relationships with retail store management to ensure proper store compliance while driving sales that consistently exceeded client expectations.
- Implemented and tracked key performance metrics of sales acquisitions and customer retention to ensure alignment with organizational standards.
- Conducted monthly one-on-one performance evaluations with sales managers providing personalized feedback and guidance to enhance individual and team performance.
- Facilitated market expansion initiatives that lead to four new successful expansions in Laguna Niguel, CA, Boise, ID, San Francisco, CA, and Chicago, Illinois.
- Implemented key sales strategies to drive sustained growth across all store locations.
- Developed high-performing sales teams through targeted recruitment, training, and performance management initiatives.
Territory Sales Manager
True Vision Enterprises Inc
04.2011 - 01.2013
- Led, motivated, and developed the top performing sales team of 8 Account Representatives.
- Facilitated in the hiring and on-boarding process for all new Account Representatives ensuring a strong fit with the team dynamic and provided proper training for success.
- Provided continuous sales training for team members to refine their sales techniques and enhanced product knowledge.
- Conducted weekly one-on-one meeting with all Account Representatives to recognized recent success and provided constructive feedback for areas of improvement.
- Set ambitious yet achievable sales targets for the team and provided motivation through ongoing coaching and guidance towards goal attainment.
- Analyzed weekly key performance metrics to assess the performance of the sales team.
- Facilitated weekly sales meetings designed to elevate team morale and drive overall productivity, which fostered a collaborative and motivated work environment.
Education
Business Management
California State University, Fullerton
Fullerton, CASkills
- Sales Leadership
- Coaching and Mentoring
- Performance Analysis
- Sales training and Development
- Strategic planning and execution
- Sales forecast and budgets
- Sales Negotiation
- Client Relationship
- Revenue Growth
- Cross-functional Collaboration
- Multi-Unit Management
- Process Optimization
Timeline
Acquisition Manager
Unite Health Share Ministries
09.2022 - Current
Team Development Leader
Sureco
06.2019 - 09.2021
Area Operations Manager
Lee's Sandwiches
07.2018 - 04.2019
Regional Director of Sales and Operations
Smart Circle International
02.2013 - 12.2017
Territory Sales Manager
True Vision Enterprises Inc
04.2011 - 01.2013
Business Management
California State University, Fullerton
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