Overview
Work History
Education
Skills
Additionalinformation - References
Timeline
Generic

Shawn Vanous

Killeen,TX

Overview

7
7
years of professional experience

Work History

Lead Server

The Delaney
05.2022 - Current
  • Leading my team by example
  • Assisting other areas in culinary department such as utilities and cooking/ prep work
  • Going above and beyond the standard requirements by monitoring changes in behavior and eating habits within our resident clientele
  • As well as informing the appropriate party of said changes
  • Assisting Marketing team with knowledge of menu items and dining routines for tours
  • Assisting Activities coordinator with ideas, decorating, projects and or hosting said activities.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Server

The Delaney at Georgetown Village
06.2020 - Current
  • Greeting guests, anticipating needs to further the dining experience
  • Ensuring guests receive meals in timely manner as well as ensuring the guest experience is satisfactory
  • Maintaining a clean and safe work environment on a routine basis
  • Preparing dining room for specified mealtimes and or special events
  • Coordinating and communicating with fellow team members.

Retail Sales Associate

Express
08.2018 - Current
  • Greeted each customer and offered to assist them to provide excellent customer service
  • Helped customers by answering questions and locating merchandise
  • Assisted in ringing up sales at registers and bagging merchandise
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs.

Server

Hall of fame burgers
10.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Chili's
04.2019 - 10.2019
  • Took food and drink orders
  • Served meals
  • Checked on guests frequently
  • Bussed tables
  • Handled money
  • Upsold promotional items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Restaurant Server

Buffalo Wild Wings
04.2018 - 11.2018
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning
  • Greeted new customers, answered initial questions and took drink orders
  • Offered product samples, answered questions and suggested products
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Answered questions about menu selections and made recommendations when requested
  • Accurately made change for cash transactions
  • Suggested additional items to customers to increase restaurant sales.

Host

Buffalo Wild Wings
05.2017 - 11.2018
  • Answered questions about menu selections and made recommendations when requested
  • Greeted all customers
  • Accurately made change for cash transactions
  • Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages
  • Anticipated and addressed guests' service needs
  • Answered phones politely and promptly while accurately recording and confirming reservations.

Education

Skills

Office business management

Additionalinformation - References

  • Mary Faith, 512-948-5132
  • Margot Hays, (512) 639-1238
  • Melonie Martinez, (512) 966-4785
  • Heather Patterson, (361) 772-0758
  • Chris Cantu, (325) 232-9146

Timeline

Lead Server

The Delaney
05.2022 - Current

Server

The Delaney at Georgetown Village
06.2020 - Current

Server

Hall of fame burgers
10.2019 - 08.2020

Server

Chili's
04.2019 - 10.2019

Retail Sales Associate

Express
08.2018 - Current

Restaurant Server

Buffalo Wild Wings
04.2018 - 11.2018

Host

Buffalo Wild Wings
05.2017 - 11.2018

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Shawn Vanous