Shawn Vanous
Killeen,TX
Overview
7
7
years of professional experience
Work History
Lead Server
The Delaney
Georgetown, TX
05.2022 - Current
- Leading my team by example
- Assisting other areas in culinary department such as utilities and cooking/ prep work
- Going above and beyond the standard requirements by monitoring changes in behavior and eating habits within our resident clientele
- As well as informing the appropriate party of said changes
- Assisting Marketing team with knowledge of menu items and dining routines for tours
- Assisting Activities coordinator with ideas, decorating, projects and or hosting said activities.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Server
The Delaney at Georgetown Village
Georgetown, TX
06.2020 - Current
- Greeting guests, anticipating needs to further the dining experience
- Ensuring guests receive meals in timely manner as well as ensuring the guest experience is satisfactory
- Maintaining a clean and safe work environment on a routine basis
- Preparing dining room for specified mealtimes and or special events
- Coordinating and communicating with fellow team members.
Retail Sales Associate
Express
Austin, TX
08.2018 - Current
- Greeted each customer and offered to assist them to provide excellent customer service
- Helped customers by answering questions and locating merchandise
- Assisted in ringing up sales at registers and bagging merchandise
- Initiated friendly conversation with each customer to determine level of assistance required
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs.
Server
Hall of fame burgers
Hutto, TX
10.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Chili's
Hutto, TX
04.2019 - 10.2019
- Took food and drink orders
- Served meals
- Checked on guests frequently
- Bussed tables
- Handled money
- Upsold promotional items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Server
Buffalo Wild Wings
Austin, TX
04.2018 - 11.2018
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning
- Greeted new customers, answered initial questions and took drink orders
- Offered product samples, answered questions and suggested products
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Answered questions about menu selections and made recommendations when requested
- Accurately made change for cash transactions
- Suggested additional items to customers to increase restaurant sales.
Host
Buffalo Wild Wings
Austin, TX
05.2017 - 11.2018
- Answered questions about menu selections and made recommendations when requested
- Greeted all customers
- Accurately made change for cash transactions
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages
- Anticipated and addressed guests' service needs
- Answered phones politely and promptly while accurately recording and confirming reservations.
Education
Skills
Office business management
Punctuality
Communicational problem-solving skills
Money management
Detailed leadership skills
Customer service skills
Problem-Solving
Attention to Detail
Team Leadership
Positive and Friendly Attitude
Organization and Efficiency
POS system operations
Quality Control
Exceptional communication
Operational Efficiency
Employee Training and Development
Responsible and Trustworthy
Employee Development
Relationship Building
Teamwork and Collaboration
Accurate money handling
Full Service Dining
High-volume dining
Conflict Management
Guest Relations Management
Cleanliness standards
Staff Training
Staff Development
Team Management
Task Delegation
Additionalinformation - References
- Mary Faith, 512-948-5132
- Margot Hays, (512) 639-1238
- Melonie Martinez, (512) 966-4785
- Heather Patterson, (361) 772-0758
- Chris Cantu, (325) 232-9146
Timeline
Lead Server
The Delaney
05.2022 - Current
Server
The Delaney at Georgetown Village
06.2020 - Current
Server
Hall of fame burgers
10.2019 - 08.2020
Server
Chili's
04.2019 - 10.2019
Retail Sales Associate
Express
08.2018 - Current
Restaurant Server
Buffalo Wild Wings
04.2018 - 11.2018
Host
Buffalo Wild Wings
05.2017 - 11.2018