Shawn Vargas
Rancho Cucamonga,CA
Summary
Forward-thinking Operations leader with 9+ years of proven experience across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations and strategy.
Overview
15
15
years of professional experience
Work History
Business Execution Consultant - HR / Operations
Wells Fargo
05.2019 - Current
- Center of Excellence Team: Responsible for mentoring, developing, and leading a team of 5 salary SharePoint experts.
- Policy Owner: Successfully developed the necessary infrastructures, processes, and controls to facilitate implementations and sustainment for Policies.
- Program Manager: Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Maintained database systems and SharePoint sites to track and analyze operational data.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement during Policy implementation.
- Worked with subject matter experts to develop and implement mentoring/onboarding programs to promote better learner experiences.
Business Operations Analyst - Fraud Services Department
JPMorgan Chase & Co.
02.2017 - 05.2019
- Manager - Loss Approval Team: Responsible for coaching, developing, and leading a team of 16 Fraud Analyst.
- Lean Program: Decreased quality errors by 19%, and increase global productivity within the department by 12% by implementing site-wide lean initiative.
- Delivered group and one-on-one training sessions across 6 training topics for 220+ employees.
- Initiated upgrade to procedure approval process, automating existing processes via SharePoint tools to expedite execution.
- Lead to reaching departments goal to rewrite and standardize 500+ procedures.
Area Manager
Professional Self Storage Management
02.2015 - 02.2017
- Oversaw the hiring process for the Phoenix division: screened resumes, interviewed candidates, administered appropriate assessments, completed reference checks, and made job offers.
- Lead and managed 5 properties, supervising 25 employees.
- Increased revenue by 7% within first year of hire by improving internal processes and developing new ones.
Section Chief - Sergeant (E-5)
United States Marine Corps
06.2009 - 05.2015
- Managed and mentored a team of 25+ employees, executing complex, global missions.
- Develop and delivered professional in-classroom training program for 500+ front-line leaders, targeting ethical decision-making, leadership, morality and technical proficiencies.
Education
Bachelor of Science - Human Resource Management
DeVry University
Ontario, California12.2022
Skills
- Microsoft Office Suite
- Adobe Dreamweaver
- Visio
- SharePoint Online
- Adobe Analytics
- Microsoft Access Database
- Tableau
- Microsoft Teams
- Power BI
Critical Competencies
- Process Improvement
- Strategic Planning
- Problem Resolution
- Risk & Compliance
- Communication
- Leadership
- Data & Trends Analysis
- Root Cause Analysis
- Audit
- Project Management
- Program Management
Coach
Coach 4-7 year old children for Baseball and Flag Football (2022-2024)
Timeline
Business Execution Consultant - HR / Operations
Wells Fargo
05.2019 - Current
Business Operations Analyst - Fraud Services Department
JPMorgan Chase & Co.
02.2017 - 05.2019
Area Manager
Professional Self Storage Management
02.2015 - 02.2017
Section Chief - Sergeant (E-5)
United States Marine Corps
06.2009 - 05.2015
Bachelor of Science - Human Resource Management
DeVry University
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