Shawn Volkmann
Vidor,TX
Summary
Dynamic Field Service Technician with extensive experience at United Rentals, excelling in fault detection and troubleshooting of hydraulic and electrical systems. Recognized for commitment to service excellence and effective team collaboration, I consistently reduced downtime and enhanced operational efficiency through proactive maintenance and tailored customer solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
Gear Up Rentals
11.2023 - 04.2025
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Developed and implemented customized service plans to meet customer needs.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Field Service Technician IV
Mustang Cat
01.2020 - 02.2022
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Liaised with internal departments to optimize productivity and efficiency.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Researched and implemented new technologies and equipment.
- Performed repairs of prototype machines while working with engeneering department
- Performed warranty repairs and documentation
Field Service Technician IV
United Rentals
11.2014 - 02.2022
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10000
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
- Led cross-functional team to address recurring technical issues, resulting in permanent fix and significantly reducing warranty claims.
- Awarded over a dozen Team and customer service awards
Education
High School Diploma -
Yoakum High School
Yoakum, TX05.1990
MBA - Electrical Engineering
ST Marys
Detroit, MI12.1999
Skills
- Fault detection in electrical systems
- Optimistic mindset
- Troubleshooting expertise
- Experienced in power tools operation
- Commitment to service excellence
- Customer service
- Problem-solving
- Installation and maintenance
- Basic welding
- Tool management
- Team collaboration skills
- Current driver's license
- Power tools
- Device installation
- Efficient handling of work order requests
- Verbal and written communication
- System troubleshooting expertise
- Preventive maintenance skills
- MS office
- Team supervision
- Mentorship and support
- Work order management
- Inventory coordination
Certification
IVES certified MEWP and PIT trainer
Timeline
Field Service Technician
Gear Up Rentals
11.2023 - 04.2025
Field Service Technician IV
Mustang Cat
01.2020 - 02.2022
Field Service Technician IV
United Rentals
11.2014 - 02.2022
High School Diploma -
Yoakum High School
MBA - Electrical Engineering
ST Marys
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